Business Relationship Support Specialist

Wells Fargo Bank•El Monte, CA

12h•$72,000 - $109,000•Hybrid

About The Position

About this role: Wells Fargo is seeking a Business Relationship Support Specialist in Global Payments & Liquidity as part of Enterprise Functions to support the Banks Service team and portfolio of clients. In this role, you will: Be accountable for a complex portfolio of customers Share leadership role with managers to oversee a portfolio of accounts Identify opportunity for process improvements within the portfolio Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio Verify compliance and report identified issues for resolution Make decisions on complex customer issues Partner with managers to resolve issues and provides status updates on implementations Develop expertise in the policies, procedures, and compliance requirements Handle complex customer issues which include escalation and resolution Lead team and serve as a subject matter expert for the department Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work on-site at approved location at least three days a week
Ability to work schedule Monday - Friday 9:00 AM - 6:00 PM local standard time

Nice To Haves

Correspondent Banking experience
Treasury Management
Payments Product experience
International SWIFT and/or FedPayments experience
Bilingual - Spanish and English fluency
Customer service experience with the ability to balance needs of clients and stakeholders
Excellent verbal, written, and interpersonal communication skills
Ability to execute in a fast paced, high demand environment while balancing multiple priorities

Responsibilities

Be accountable for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Make decisions on complex customer issues
Partner with managers to resolve issues and provides status updates on implementations
Develop expertise in the policies, procedures, and compliance requirements
Handle complex customer issues which include escalation and resolution
Lead team and serve as a subject matter expert for the department
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements