Wells Fargo is seeking a Business Relationship Support Specialist - Team Lead in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will be accountable for a complex portfolio of customers and share a leadership role with managers to oversee a portfolio of accounts. You will identify opportunities for process improvements within the portfolio, review and analyze the decision process for customer accounts, and evaluate the profitability and risk of the designated portfolio. Additionally, you will verify compliance and report identified issues for resolution, make decisions on complex customer issues, and partner with managers to resolve issues while providing status updates on implementations. You will develop expertise in the policies, procedures, and compliance requirements, handle complex customer issues including escalation and resolution, lead the team, and serve as a subject matter expert for the department. Collaboration and consultation with peers, colleagues, and managers will be essential to resolve issues and achieve goals, while interacting with internal customers and receiving direction from leaders. You will exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.