Business Relationship Support Specialist - Dedicated Client Services Team Lead - Global Payments & Liquidity
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About The Position
Wells Fargo is seeking a Business Relationship Support Specialist - Team Lead in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will share leadership role with managers to oversee a portfolio of accounts, identify opportunity for process improvements within the portfolio, review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio. You will verify compliance and report identified issues for resolution, make decisions on complex customer issues, and partner with managers to resolve issues and provide status updates on implementations. Additionally, you will develop expertise in the policies, procedures, and compliance requirements, handle complex customer issues which include escalation and resolution, lead the team and serve as a subject matter expert for the department, and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
