Business Relationship Support Representative (Dedicated Team)

Wells Fargo • Des Moines, IA

2d • Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Representative in Global Payments and Liquidity (GPL) as part of Enterprise Functions. In this role, you will: Provide support for a portfolio of customers Work with business client managers to maintain a portfolio of accounts Oversee overall customer experience Handle customer issues and assist in decisions with business client managers Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• 1+ year of Treasury Management product knowledge and experience
• Call center customer service experience in the financial services industry
• Ability to provide strong customer service and develop customer relationships
• Problem analysis and resolution skills
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment
• Good PC skills with the aptitude to learn new systems quickly
• Customer service experience with Wells Fargo channels Contact Center, Digital or Store
• Commercial credit card experience
• Strong telephone etiquette skills

Responsibilities

• Provide support for a portfolio of customers
• Work with business client managers to maintain a portfolio of accounts
• Oversee overall customer experience
• Handle customer issues and assist in decisions with business client managers
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees