Business Relationship Support Representative - GPL Dedicated CSO 2

Wells Fargo Bank•Minneapolis, MN

6d•$24 - $31•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Representative within International & Emerging Products Service Team in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com . Acts as the customers' main point of contact for operational and product questions. Duties may include proactively handling client account and/or product issues, confirming source of funds, and partnering with internal teams to resolve office management on ad-hoc client inquiries. Helps with customer onboarding, due diligence, proactive outreach, and other associated risk management matters to ensure regulatory and company requirements are met. In this role, you will: Provide support for a portfolio of customers Work with business client managers to maintain a portfolio of accounts Oversee overall customer experience Handle customer issues and assist in decisions with business client managers Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

1+ year of Treasury Management product knowledge and experience
Previous call center experience
Ability to provide exceptional customer service and develop strong customer and partner relationships
Knowledge in International Wires and Canadian Services
Ability to assist with emerging products
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Responsibilities

Provide support for a portfolio of customers
Work with business client managers to maintain a portfolio of accounts
Oversee overall customer experience
Handle customer issues and assist in decisions with business client managers
Help with customer associated risk management
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements