Business Relationship Support Manager - Dedicated Service, Global Payments & Liquidity

Wells Fargo Bank•El Monte, CA

17h•$87,000 - $168,000•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. About this role: Wells Fargo is seeking a Business Relationship Support Manager to join the Dedicated Service team in the Global Payments & Liquidity line of business. In this role, you will: Manage the relationship support function for an assigned team or office Manage the end-to-end customer experience including onboarding and extensive problem-solving Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers Identify and recommend opportunities for process improvement and risk control development Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning Make decisions and resolve issues for operations of the business relationship team to meet objectives Interpret and develop policies and procedures to implement compliance and to resolve issues Collaborate and influence all levels of professionals including experienced managers Lead team to achieve objectives Manage allocation of people and financial resources for Business Relationship Support Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice To Haves

2+ years of experience leading a team responsible for implementing and/or servicing treasury management services
3+ years of experience supporting complex treasury management products (ex: electronic commerce services, BAI, international wires)
Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
Expert knowledge base and understanding of treasury management tools, products, and services
Curious, proactive, customer-centric mindset with the ability to balance the needs of clients, shareholders, and team members
Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities
Excellent team player with ability to partner with internal and external partners and across all organizational levels
Excellent verbal, written, and interpersonal communication skills
Strong computer skills, including Excel, MS Work and Power Point

Responsibilities

Manage the relationship support function for an assigned team or office
Manage the end-to-end customer experience including onboarding and extensive problem-solving
Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
Identify and recommend opportunities for process improvement and risk control development
Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Make decisions and resolve issues for operations of the business relationship team to meet objectives
Interpret and develop policies and procedures to implement compliance and to resolve issues
Collaborate and influence all levels of professionals including experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Business Relationship Support
Mentor and guide talent development of direct reports and assist in hiring talent