Business Relationship Support Associate - Merchant Services

Wells Fargo Bank•Tempe, AZ

3d•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Associate to join our Merchant Services team. In this role, you will be taking inbound calls and making some outbound calls to identify opportunities to recommend and support merchant services products and solutions. In this role, you will: Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects. Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation. Review and analyze basic or tactical issues related to low-to medium risk deliverables. Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions. Educate business customers on processing compliance and security solutions to securely accept electronic payments. Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements. Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry. Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function. Focus on prospective customers using pre-established leads or leads generated through various channels. May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries. May partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business.

Requirements

6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

6+ months of call center experience.
6 + months of financial services experience.
6 + months of customer service experience.
Basic knowledge and understanding of financial products and services.
Knowledge and understanding of sales and client management processes.
Experience identifying customer needs and advanced problem solving.
Excellent verbal and written communication skills.
Ability to organize and manage multiple priorities.
Microsoft Office skills.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Ability to troubleshoot common computer problems.

Responsibilities

Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects.
Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation.
Review and analyze basic or tactical issues related to low-to medium risk deliverables.
Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions.
Educate business customers on processing compliance and security solutions to securely accept electronic payments.
Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements.
Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry.
Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function.
Focus on prospective customers using pre-established leads or leads generated through various channels.
May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries.
May partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business.