Business Relationship Support Associate Manager - International, Bank, and Non-Bank Financial Institutions

Wells Fargo & Company•Minneapolis, MN

2d•$85,000 - $145,000•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. About this role: Wells Fargo is seeking a Business Relationship Support Associate Manager to join the Dedicated Client Services team supporting the International or Banks and Non Bank Financial Institutions team within the Global Payments & Liquidity (GPL) line of business.. In this role, you will: Manage a team of ~10 Client Service Officers and provide ongoing coaching, mentorship, and development while supporting the team with complex client requests Act as an intermediary between the client and Wells Fargo to ensure timely execution Focus on root cause analysis and relationship-based problem solving rather than transactional support Partner and communicate effectively with external clients and internal stakeholders Review team reporting and performance trends, taking decisive, action-oriented steps to drive outcomes Act as a confident, visible leader who raises issues proactively and pushes work forward Ensure timely completion, quality, and compliance on the team Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning Make decisions and resolve issues related to work allocation and daily operations with client management Collaborate and influence all levels of professionals including more experienced managers

Requirements

4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience

Nice To Haves

1+ years Treasury Management Client Services Experience
2+ years’ experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires)
Demonstrated leadership‑level expertise in international payments and cross‑border transaction management, including Foreign Exchange wires, International ACH, and SWIFT‑related investigations across the full payment lifecycle
Ability to support both operational and customer-facing needs for newer or evolving products
Demonstrated ability to support product maturity, operational readiness, and scaling as new products or services are introduced
Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
Strong knowledge base and understanding of treasury management tools, products and services
Curious, proactive, customer-centric mindset with the ability to balance needs of clients, shareholders, and team members
Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities
Excellent team player with ability to partner with internal and external partners and across all organizational levels.
Excellent verbal, written, and interpersonal communication skills
Strong computer skills, including Excel, MS Word and Power Point

Responsibilities

Manage a team of ~10 Client Service Officers and provide ongoing coaching, mentorship, and development while supporting the team with complex client requests
Act as an intermediary between the client and Wells Fargo to ensure timely execution
Focus on root cause analysis and relationship-based problem solving rather than transactional support
Partner and communicate effectively with external clients and internal stakeholders
Review team reporting and performance trends, taking decisive, action-oriented steps to drive outcomes
Act as a confident, visible leader who raises issues proactively and pushes work forward
Ensure timely completion, quality, and compliance on the team
Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements
Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Make decisions and resolve issues related to work allocation and daily operations with client management
Collaborate and influence all levels of professionals including more experienced managers