Business Relationship Manager - Sales

Marsh & McLennan Companies, Inc.-posted 10 days ago
Full-time • Mid Level
Remote • La Vista, NE
Insurance Carriers and Related Activities
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Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Head of Business Relationship Management at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). As a Business Relationship Manager within MMA Technology, you will be responsible for: Experience design - ensuring that interactions with stakeholders are seamless and impactful. You will also prioritize requests and align them with organizational capabilities and resources. Customer Focus-will leverage various customer feedback methodologies and qualitative assessments to drive innovation and incorporate the voice of the customer into solutions. Monitoring stakeholder feedback will be key to identifying areas for improvement, and you will implement strategies that drive customer satisfaction. Staying informed about industry trends and best practices and continuously refining our approach to business relationship management

  • Fostering and managing relationships between MMA Tech and its key stakeholders, including clients, partners, and internal teams.
  • Developing and implementing strategies that enhance stakeholder engagement and satisfaction, ensuring that business needs are understood and met effectively.
  • Partnering with business units to identify pain points, strategic themes, and KPIs
  • Developing product and technology roadmaps focused on delivering strategic value and business outcomes
  • Liaising between Tech and Business teams to create Business and Product Requirements and maintaining visibility into the broader integrated technology roadmap to optimize solutions
  • Experience design - ensuring that interactions with stakeholders are seamless and impactful. You will also prioritize requests and align them with organizational capabilities and resources.
  • Customer Focus-will leverage various customer feedback methodologies and qualitative assessments to drive innovation and incorporate the voice of the customer into solutions.
  • Monitoring stakeholder feedback will be key to identifying areas for improvement, and you will implement strategies that drive customer satisfaction. Staying informed about industry trends and best practices and continuously refining our approach to business relationship management
  • Business Acumen: Understanding of E2E Sales and Marketing processes, with ability to identify gaps and improvements within existing operational and technical processes.
  • Business Analytics: Able to synthesize key insights from disparate and large data sets. Generate business cases and recommendations using data driven methodologies
  • Product Management: Hands on experience with Salesforce or other CRM, as well as experience defining Product requirements and collaborating with Technical, Data, and Development teams to identify solutions.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to influence and persuade stakeholders across various levels of the organization
  • Strategic Partnership Development: Proven experience in developing and nurturing strategic partnerships with stakeholders across various functions, ensuring effective communication and alignment of goals
  • Stakeholder Engagement: Experience engaging with both internal and external stakeholders, effectively communicating complex concepts and facilitating discussions to drive consensus and collaboration
  • Project Management: Familiarity with project management methodologies to support the successful delivery of initiatives that meet business needs and objectives
  • Change Management: Experience in leading change management efforts, ensuring smooth transitions and stakeholder buy-in for new processes and initiatives
  • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of identifying and addressing challenges that impact business performance and relationships
  • Experience Design: Expertise in experience design principles, ensuring that stakeholder interactions are engaging and aligned with organizational goals
  • Product Management: Experience in defining Product requirements and collaborating with Technical, Data, and Development teams to identify solutions.
  • Bachelor's degree in Business Administration, Management, or a related field; MBA preferred
  • 5+ years of experience in business relationship management, client services, or a related field
  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Remote work
  • Charitable contribution match programs
  • Stock purchase opportunities
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