Business Relationship Manager - Internal

Donegal Insurance Group • Marietta, PA

27d • $60,000 - $80,000

About The Position

Donegal Insurance Group has an opening for an Internal Business Relationship Manager on our Atlantic South team. This position manages all aspects of the business relationship within a specific geographic territory resulting in excellent policy retention, the desired mix of business, profitability, and high customer satisfaction.

Requirements

• Bachelor degree or equivalent experience in marketing, business administration or related field
• 1 to 3 years of property and casualty insurance marketing experience
• Knowledge of the independent agency system, comfortable working with larger commercial agencies, and familiar with territory agents
• Ability to work independently and highly motivated

Nice To Haves

• Strong commercial experience preferred
• Continuing education and insurance designations highly preferred

Responsibilities

• Manage the internally generated corporate information flow from Donegal to the agent.
• Control and manage the internal workflow communications identifying potential agency issues and concerns.
• Working with the agent and their staff, review the agency action and growth plans on an annual basis. Work as a trusted advisor to focus agencies on the advantages of placing business with Donegal.
• Through the agency review process and one off small agent meetings, manage the growth, profit, and rehabilitation of agents when necessary.
• Provide a reliable touch point for the agent to express concerns and present problems. Resolve and/or escalate issues in a timely and sensitive fashion where required.
• Administrate the Co-op advertising program looking to provide service and support where needed.
• Utilizing the agency review process, once identified, manage the agency termination process.
• Participate in state conventions and trade association seminars
• Willingness to travel as needed or directed by supervisor

Benefits

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements
• Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees