Business Relationship Manager II

Fortegra•Jacksonville, FL

12d•Onsite

About The Position

The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. The Business Relationship Manager works closely with the Service Level Manager.

Requirements

Bachelor’s Degree or equivalent work experience.
7-9 years experience engaging Business stakeholders regarding Client initiatives.
Requires some knowledge of a specialized function or skill
Developing real trade craft and skills
7 years minimum of relevant work experience required as a Business Relationship Manager.
Comprehensive understanding of administrative operations,information systems, business processes and capabilities.
Experience managing projects with structured governance and reporting.
Experience shaping business partner demand
Ability to partner with all levels of personnel.
Strong verbal communications and negotiation capabilities
Excellent formal written communications skills
Superb attention to detail

Responsibilities

Process incoming cash receipts for assigned Customers.
Perform premium, commission, and accounts receivable reconciliations as needed on an inception-to-date, month-to-date, or year-to-date basis for assigned Customers.
Assist with audit requests.
Maintain internal and external Customer Relationships.
Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers.
Identify Service Requirements.
Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
Set up Customers to Standard Services or modify as required.
Capture customer requirements and agree upon service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer's needs).
Handle Customer Complaints and follow up on unpaid/unresolved payments in a timely manner.
Record customer complaints and compliments; assess the complaints and instigate corrective action if required.
Other duties as assigned.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.