Business Relationship Management Lead- Bala Cynwyd, PA

Tokio Marine Group of Companies•Lower Merion Township, PA

2d•$105,000 - $120,000

About The Position

Tokio Marine North America Services (TMNAS) provides shared services and technology leadership across Tokio Marine’s North American insurance operating companies. TMNAS partners closely with business leaders to modernize technology, enable growth, and ensure IT solutions align with strategic business objectives across underwriting, claims, distribution, finance, and operations. Our work supports specialty and commercial Property & Casualty insurers, including Philadelphia Insurance Companies, a leading national specialty P&C carrier known for underwriting excellence and strong broker relationships. The Business Relationship Management (BRM) Lead serves as the strategic interface between IT and the business for assigned portfolios within Philadelphia Insurance Companies. This role is accountable for understanding business strategy, shaping technology roadmaps, prioritizing investments, and ensuring delivery of solutions that create measurable business value. The BRM Lead is a trusted advisor to senior business leaders, translating business goals into actionable technology initiatives while maintaining strong alignment with TMNAS IT teams. Success in this role requires deep Property & Casualty insurance knowledge, executive presence, and experience guiding complex initiatives across underwriting, claims, and other core insurance functions.

Requirements

Bachelor’s degree preferred
8–10+ years of IT experience with increasing responsibility in business-facing roles
5–7+ years of experience within the Property & Casualty insurance industry, with exposure to underwriting, claims, and/or related business functions
Experience working with or within a commercial or specialty P&C insurance carrier strongly preferred
Proven success leading large, complex initiatives in business/IT partnership roles
Strong understanding of P&C insurance operations, products, and regulatory considerations
Excellent communication, presentation, and executive‑level stakeholder engagement skills
Strong analytical, negotiation, and problem‑solving capabilities

Nice To Haves

Property & Casualty designations (e.g., AINS) and BRM certification preferred
Experience managing or mentoring team members is a plus

Responsibilities

Serve as the primary technology partner to PHLY business leaders, ensuring IT initiatives align with short- and long-term business strategies
Develop a deep understanding of underwriting, claims, and operational processes to anticipate business needs and opportunities
Guide the future-state vision for assigned business areas and recommend technology-enabled improvements
Provide input into strategic planning discussions with business and IT executives
Lead prioritization of IT initiatives based on business value, capacity, budget, and strategic alignment
Ensure transparency into delivery status, risks, dependencies, and outcomes
Own escalation and resolution of critical technology issues impacting business operations
Advocate for effective change management to enable successful adoption of new capabilities
Build and maintain strong, trusted relationships with executive stakeholders across PHLY and TMNAS
Facilitate and contribute to leadership, planning, and strategy meetings
Manage stakeholder satisfaction across both project and non-project IT services
Navigate organizational dynamics effectively to influence decision-making and outcomes
Partner closely with TMNAS technology teams to ensure successful execution and implementation
Coordinate across multiple IT domains to address cross-system and cross-process impacts
Collaborate with external vendors and partners to deliver business-aligned solutions
Stay current on insurance and technology trends impacting commercial and specialty P&C carriers
Represent business needs effectively across TMNAS and at industry forums when appropriate