Business Reinvention Automation Engineer

Direct Supply • Milwaukee, WI

103d

About The Position

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them. In the Business Reinvention Automation Engineer position, you'll design, configure, and deploy AI-powered agents to drive internal automation and reduce manual work. You'll create scalable, production-ready solutions that improve customer service efficiency and prepare the enterprise for AI-driven transformation. Your work will enable reusability, visibility, and adoption by documenting workflows, performance metrics, and templates that support long-term scale and continuous improvement.

Requirements

• 3-5 years of experience in automation engineering, AI solution development, or workflow configuration.
• Proven experience with Zendesk or similar CX platforms (e.g., ServiceNow, Salesforce Service Cloud).
• Hands-on expertise in AI agent configuration or low-code automation platforms.
• Strong background in workflow logic design, process automation, and performance monitoring.
• Bachelor's degree in Computer Science, Engineering, or related field required.

Nice To Haves

• Certifications in AI, RPA, or automation platforms preferred.
• Experience designing scalable AI solutions and automation frameworks.
• Demonstrated ability to communicate technical solutions to business stakeholders.

Responsibilities

• Design and deploy AI-powered agents within Zendesk, with adaptability for other platforms.
• Deliver automation solutions that reduce manual ticket handling and improve service efficiency.
• Document reusable templates, workflow logic diagrams, and standards for future deployment.
• Build dashboards to monitor, measure, and improve performance of AI solutions.
• Collaborate with business stakeholders and Technology teams to identify automation opportunities.
• Drive measurable improvements in operations through AI solution delivery and continuous iteration.

Benefits

• Generous benefit package available.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree