Business Project Advisor - Hybrid - Express Scripts

Express Scripts-posted 9 months ago
$89,300 - $148,900/Yr
Mid Level
Hybrid • Minneapolis, MN
Ambulatory Health Care Services
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Health Plan Division Client Facing Project Manager will serve the HPD organization for multiple CSTs/ Health Plan accounts by leading the work and deliverables of multiple, cross functional client specific and internal organizational projects/programs, from inception through implementation, that impact multiple processes, systems, functions and products. Mitigate client/member risks and internal risks through comprehensive understanding of all downstream impacts of project/program components and partner with CST members and applicable downstream partners. Ensure the project/program is a success, client intent is met and ESI clients receive superior service to ensure overall satisfaction of project/program and aid in the overall client retention. Participate in creation of best practices/standard processes.

  • Develops joint project plans to support client specific and organizational deliverables and milestones.
  • Reviews and tracks status of work streams, responsible for project risks and issues management to closure and provides project updates to leadership and partners.
  • Collaborate with Product partners, IT, and other key business partners to ensure client intent, business needs and goals are being appropriately prioritized and remains on track.
  • Act as consultative client liaison between all ESI functional areas and client contacts (including client, TPA, broker and /or consultant parties).
  • Provide strategic direction and guidance to both internal operational functions and client to mitigate project risks to all parties.
  • Identify and manage project dependencies and critical path.
  • Be client facing and represent client on internal calls and project core team meetings.
  • Ability to lead multiple, highly visible projects simultaneously including monitoring and tracking of progress and status update communications by using good time management and priority identification skills.
  • Ability to quickly learn project landscape; create a project strategy and plan that identifies dependencies, gaps, risks, and issues.
  • Able to navigate scenarios that are not clearly defined and establish a satisfactory resolution path.
  • Assists others to identify solutions to issues that negatively impact program and/or project plan.
  • Proven track record in meeting project milestones and negotiating for resources.
  • Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues with designated time frames.
  • Proven ability to manage project team without direct reporting/disciplinary authority over his or her team.
  • Strong leadership skills and the ability to effectively influence key decision-makers.
  • Strong focus on client satisfaction and client retention/growth.
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision.
  • Self-Learner/Self Motivated - identify and coordinate SMEs to determine process/project tasks.
  • Exceptional communication skills - both written and verbal; individual and group; client and internal.
  • Excellent facilitation and presentation skills and ability to communicate effectively with all levels, including training delivery.
  • Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.
  • Proficiency with MS Excel, PowerPoint, Word and ability to adapt to ESI proprietary systems.
  • 2-5 years relevant experience with Bachelor's Degree or Master's degree and 0-3 years of relevant experience.
  • Willingness to accommodate minimal travel requirements as needed.
  • 3-5 years of experience working with ESI Systems and/or operational processes.
  • Account Management/Client Services experience.
  • Process Improvement experience.
  • Project Management Certification (PMP).
  • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k) with company match.
  • Company paid life insurance.
  • Tuition reimbursement.
  • A minimum of 18 days of paid time off per year.
  • Paid holidays.
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