Business Process Workstream Lead
About The Position
National Grid is hiring a Business Process Workstream Lead for our NY Electric Operations - Digital Solutions department. This position can be located in Massachussetts (Northboro or Waltham) or Upstate New York (Syracuse or Albany). Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job Purpose Responsible for leading the assessment, redesign, and optimization of DERMS business processes to ensure they are efficient, scalable, and aligned with both organizational goals and DERMS technology capabilities. This role ensures that DERMS processes are clearly defined, standardized where appropriate, enabled by technology, and supported by effective change, training, and performance measurement frameworks. The role provides end‑to-end accountability for process design and improvement activities within the DERMS program and ensures that redesigned processes are successfully transitioned into day‑to-day operations.
Requirements
- Bachelor's Degree or 5+ years' relevant and progressive experience.
- Strong project management, time management, and problem-solving skills.
- Effective collaboration and partnership capabilities.
- Valid driver’s license and acceptable driving record.
Nice To Haves
- Background in utility service business activities and projects preferred.
- Electrical engineering background in utility industry preferred.
Responsibilities
- Lead the development of proposed future state DERMS processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities across the organization.
- Define and deliver future state DERMS processes using industry best practices and structured methodologies (e.g., Lean, Six Sigma), ensuring alignment with business objectives and operating models.
- Ensure redesigned processes are effectively aligned with DERMS technology solutions, identifying opportunities for automation, digital enablement, and workflow optimization.
- Partner with Product, Data, IT, Architecture, and DERMS business stakeholders to ensure process requirements are clearly understood and embedded into system design and configuration.
- Define process roles, responsibilities, and handoffs to support clarity, accountability, and operational efficiency.
- Collaborate with Change Management, Training, and Communications workstreams to support successful adoption of new or updated processes.
- Ensure comprehensive process documentation is developed, including process maps, workflows, standard operating procedures (SOPs), and supporting materials.
- Establish process performance metrics and KPIs to measure effectiveness, efficiency, and outcomes post‑implementation.
- Create feedback loops and continuous improvement mechanisms to ensure DERMS processes remain effective and adaptable over time.
- Support transition to business‑as-usual operations by ensuring processes are stable, understood, and supported post‑go-live.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
