Business Process Specialist

Mission Rock Residential•Denver, CO

19h•$70,000 - $80,000

About The Position

The Business Process Specialist assists with operational systems and policy and procedure implementations. The primary responsibility of this position is to provide a bridge between Operations and other internal departments by communicating and collaborating on projects that support site operations. Gathering data from internal and external sources and making recommendations based on the data is on another primary responsibility of this role.

Requirements

Excellent written and oral communication skills
Critical thinking, data analysis, and attention to detail
Strong interpersonal skills
Advanced skill level with Microsoft Office products
Intermediate skill level with Yardi or similar property management software
Intermediate skill level with Microsoft Outlook/Exchange
Ability to work with all levels of management and internal/external customers
Ability to handle multiple projects and meet deadlines
Demonstrates professionalism and pride of ownership in assigned responsibilities
Strong collaborative attitude and ability to navigate sensitive situations and resolve conflict effectively
Minimum three years of multifamily/real estate experience
Basic accounting knowledge

Nice To Haves

Bachelor’s degree in real estate, accounting, finance, or other related business discipline preferred

Responsibilities

Evaluate policies, procedures, workflows, and systems at the site level to identity improvements, ensuring best practices are utilized.
Partner with others to review and/or create user guides, documentation, forms, and to assist with development and implementing trainings on new and existing policies and procedures.
Participate in team reenvisioning the COMPASS site. This will include updating outdated material, reorganizing and simplifying materials currently Included.
Partner with other departments as they review and change their sections in COMPASS to ensure consistency with other modifications.
Ensure all changes to COMPASS are updated regularly.
Work closely with Learning & Development to ensure changes are reflected in all company materials and have been included in trainings.
Address operational submissions through internal HelpDesk ticketing system to resolve issues and requests and to monitor site-level understanding and compliance to programs and standards. This may include addressing questions or reviews of team member housing agreements, requests from a newly transitioned site, and requests for a file review tied to a policy or third-party program.
Review operational reporting for potential system issues and procedural concerns related to site team operations either in collaboration with another department or using internal systems (such as HelpDesk ticketing) determine possible solutions.
Serve as a technical information resource relating to policies and procedures for internal customers. Including support on team member housing agreements, file accuracy, and state resident lease development/maintenance.
Coordinate with Internal Auditors, Learning and Development, Transitions and other departments to develop strategies to address deficiencies in documentation, training, and/or systems
Identify and report operational issues that arise, identifying areas of concern or potential training opportunities
Other duties as assigned

Benefits

Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Floating Holiday & Volunteer Day
Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)