Business Process Specialist, Surety

Marsh•Clayton, OR

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist, Surety at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Business Process Specialist, Surety on the National AMS team, you’ll be a strong process design focused professional who knows how to balance efficiency, quality and consistency in systems. Working in conjunction with the Business Process Leader, you will focus on the activities within your line of business, participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA National that take full advantage of our technology toolkit. In tandem with workflow design, the National Business Process Specialist will support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables and lead training efforts. The National AMS Business Process Specialist, Surety will work to define requirements, redesign, and implement best-in class business processes, workflows and data standards. This position will consider agency management system, reporting tools, and other available technology and software when creating new processes. You will document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference. The AMS Business Process Specialist, Surety will report to the Business Process Leader. You will consistently demonstrate National MMA core values of integrity, collaboration, passion, innovation, and accountability.

Requirements

Minimum 3-5 years of experience in designated line of business
Understanding of the insurance brokerage business
Awareness of the impact and consequences of decisions affecting the business process design
Proven critical thinking, analytical, and problem solving skills
A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
Team player! Enthusiastic and engaging with an ability to work with a wide range of cross-functional work teams and leaders.

Nice To Haves

Challenges the status quo to make business process improvement recommendations
Experience working with an agency management system
Demonstrates a bias for action and a commitment to achieving sustainable results

Responsibilities

Participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA National that take full advantage of our technology toolkit
Support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables and lead training efforts.
Work to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
Consider agency management system, reporting tools, and other available technology and software when creating new processes.
Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference.
Consistently demonstrate National MMA core values of integrity, collaboration, passion, innovation, and accountability.