Business Process Specialist (Quality Assurance) - Austin Energy Employees Only

City of Austin, TX • Austin, TX

355d • $29 - $36

About The Position

The Business Process Specialist (Quality Assurance) focuses on business processes related to Billing Services Management (BSM) and Payment Services Management (PSM). This role includes analyzing existing processes through monitoring, root cause analysis, and data analysis, as well as developing new processes based on business requirements. The BPS also leads internal projects and represents BSM and PSM within cross-functional teams that include a variety of Austin Energy business units and City of Austin departments.

Requirements

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Nice To Haves

• Experience with project and change management
• Experience with contract monitoring
• Experience with call quality assurance programs

Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates and maintains project status reports, and communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sound judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Benefits

• Low-cost medical, dental, vision
• Paid leave time
• Highly competitive retirement plan
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees