Business Process Specialist I or II

Northeast Ohio Regional Sewer District • Cleveland, OH

7d • Hybrid

About The Position

Business Process Specialist I JOB SUMMARY Leads projects for the development and implementation of business process initiatives that result in increased efficiency and effectiveness of Sewer District operations. Projects include low to mid - levels of complexity and may include establishing new or enhancing current programs, processes or procedures. Coordinates with Technical Services Group (TSG) team members and Engineering and Construction (E&C) , Water shed Programs, and Operation and Maintenance (O&M) departments . Participates as a t eam member or a primary contributor to the planning o f business process developments and improvements for project administration and operational systems. Adheres to project commitments including communication with other project leads and stakeholders . Performs other duties of a similar nature as may be required. ESSENTIAL FUNCTIONS - Collaborates with business process team members to evaluat e and assess the effectiveness o f project administration , operational systems and associated tools. Identifies areas of conflict within projects or operational areas and provides solutions. - Uses a variety of data collection methods and sources including but not limited to interviews, document analysis, surveys, task , workflow analysis and site visits to assess, evaluate and analyze current business process and procedures . F ormulates a detailed plan that meets the end user ’ s desired outcome. - Analyzes collected data and m akes recommendations that help define the scope of a project . - Creates simple work plan s that identif y and sequence the activities needed to successfully complete ta sks and projects . - P repares and completes action plan s , participates in the identification of root causes to resolve problems , provides expertise in identify ing trends and system/process improvements and implements change management activities as requested . - Utilizes strong analytical skills to gather user requirements and complete business process assessments. Collects and analyzes data and makes recommendation s to identify project and process problem solutions. - Identifies and monitor s project - related issues, scope changes, variances and contingencies that may arise during the implementation of business process related tasks and projects. Makes recommendations that ensure the successful completion of tasks and projects. - Coll aborates with all team members to ensure consistent department communication and training as required . - Develops presentations for verbal and written reports defining plans, problems and resources to stakeholders . Delivers presentations as needed. - Makes recommendations to engage stakeholders , design, prioritize and implement processes and executes assigned tasks . - Generates reports as needed and communicate s findings to team members and project stakeholders. - Tests new automated workflows that are deployed and suggests changes to existing automated workflows. - Updates business system/process and end - user documentation and content as systems and/or business p rocesses are developed and modified. - Provides support for the administration of project content management applications. - Performs other duties of similar nature as may be required. Business Process Specialist II JOB SUMMARY Leads projects for the development and implementation of business process initiatives that result in increased efficiency and effectiveness of Sewer District operations. Projects include all levels of complexity and may include establishing new or enhancing current programs, processes or procedures. Focuses on meeting project commitments and assignments, including communication with project team members and stakeholders. Evaluates projects and processes with use of strong analytical skills to gather user requirements and business process assessments. Ensures coordination of efforts with internal stakeholders at all levels of the organization. Primary projects will support the Technical Services Group (TSG), Engineering & Construction (E&C), Operation & Maintenance (O&M) and Watershed Programs departments. Performs other duties of a similar nature as may be required. ESSENTIAL FUNCTIONS - Proactively evaluates and assesses the effectiveness of project administration, operational systems and associated tools. Identifies and defines project goals, tasks and resource requirements to make expert recommendations that align with stakeholder targeted outcomes. Identifies potential conflicts within the project and contributes to the resolution or ascertains resolution through collaboration and investigation. Defines project scope, resources needed and creates detailed work plans and sequence of activities needed to successfully complete tasks and projects in a timely manner. - Uses a variety of data collection methods and sources including but not limited to interviews, document analysis, surveys, task, workflow analysis and site visits to assess, evaluate, and analyze current business processes and procedures. Formulates a detailed plan that meets the end user desired outcome. - Creates detailed work plans which identify and sequence the activities needed to successfully complete required tasks and projects. Prepares and completes action plans, implements quality checks and feasibility prior to production roll out, resolves production problems, identifies trends and system/process improvements and implements change management activities. Forecasts and anticipates changes and communicates current and projected issues to manager or impacted project team members. - Identifies and monitors project-related issues, scope changes, variances and contingencies that may arise during the implementation of business process related projects. Proposes effective solutions with appropriate end users or project leads. Makes necessary adjustments to ensure the successful completion of projects. Regularly reviews the quality of the work completed with stakeholders. - Coordinates teams to achieve operational objectives and departmental alignment. Engages in multiple initiatives simultaneously. Ensures consistent department communication and training as required. - Presents verbal and written reports defining plans, problems and resources to stakeholders or project leads. Collaborates with and influences stakeholders to drive project results. Consults, provides advice and facilitates discussions to resolve project conflicts. - Tests new automated workflows that are deployed and suggests changes to existing automated workflows. - Facilitates the effective identification of project and process problem solutions through rigorous data gathering and analysis. Identifies solutions to problems using data driven interpretations. - Updates business system/process and end-user documentation and content as systems and/or processes are developed and modified. - Provides support for the administration of the content management application. - Performs other duties of a similar nature as may be required.

Requirements

• Candidate must possess a b achelor’s degree, preferably in e ngineering, b usiness a dministration or a related field.
• Equivalent combination of relevant education and experience may be substituted as outlined in the Education Equivalencies Policy .
• Candidate must possess a minimum of two (2) years of experience in process improvement and delivery.
• Candidate must possess knowledge of business and leadership principles.
• Candidate must possess effective written and verbal communication, organizational skills and decision - making abilities.
• Candidate must be detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project and time management skills and be well organized.
• Candidate must be profici ent in Microsoft Office Suite including Word, Excel, Access, Outlook and PowerPoint.
• Candidate must possess the ability to create effective documentation, interact with key project stakeholders and leaders .

Responsibilities

• Collaborates with business process team members to evaluat e and assess the effectiveness o f project administration , operational systems and associated tools.
• Identifies areas of conflict within projects or operational areas and provides solutions.
• Uses a variety of data collection methods and sources including but not limited to interviews, document analysis, surveys, task , workflow analysis and site visits to assess, evaluate and analyze current business process and procedures .
• Formulates a detailed plan that meets the end user ’ s desired outcome.
• Analyzes collected data and m akes recommendations that help define the scope of a project .
• Creates simple work plan s that identif y and sequence the activities needed to successfully complete ta sks and projects .
• P repares and completes action plan s , participates in the identification of root causes to resolve problems , provides expertise in identify ing trends and system/process improvements and implements change management activities as requested .
• Utilizes strong analytical skills to gather user requirements and complete business process assessments.
• Collects and analyzes data and makes recommendation s to identify project and process problem solutions.
• Identifies and monitor s project - related issues, scope changes, variances and contingencies that may arise during the implementation of business process related tasks and projects.
• Makes recommendations that ensure the successful completion of tasks and projects.
• Collaborates with all team members to ensure consistent department communication and training as required .
• Develops presentations for verbal and written reports defining plans, problems and resources to stakeholders .
• Delivers presentations as needed.
• Makes recommendations to engage stakeholders , design, prioritize and implement processes and executes assigned tasks .
• Generates reports as needed and communicate s findings to team members and project stakeholders.
• Tests new automated workflows that are deployed and suggests changes to existing automated workflows.
• Updates business system/process and end - user documentation and content as systems and/or business p rocesses are developed and modified.
• Provides support for the administration of project content management applications.
• Performs other duties of similar nature as may be required.
• Proactively evaluates and assesses the effectiveness of project administration, operational systems and associated tools.
• Identifies and defines project goals, tasks and resource requirements to make expert recommendations that align with stakeholder targeted outcomes.
• Identifies potential conflicts within the project and contributes to the resolution or ascertains resolution through collaboration and investigation.
• Defines project scope, resources needed and creates detailed work plans and sequence of activities needed to successfully complete tasks and projects in a timely manner.
• Creates detailed work plans which identify and sequence the activities needed to successfully complete required tasks and projects.
• Prepares and completes action plans, implements quality checks and feasibility prior to production roll out, resolves production problems, identifies trends and system/process improvements and implements change management activities.
• Forecasts and anticipates changes and communicates current and projected issues to manager or impacted project team members.
• Identifies and monitors project-related issues, scope changes, variances and contingencies that may arise during the implementation of business process related projects.
• Proposes effective solutions with appropriate end users or project leads.
• Makes necessary adjustments to ensure the successful completion of projects.
• Regularly reviews the quality of the work completed with stakeholders.
• Coordinates teams to achieve operational objectives and departmental alignment.
• Engages in multiple initiatives simultaneously.
• Ensures consistent department communication and training as required.
• Presents verbal and written reports defining plans, problems and resources to stakeholders or project leads.
• Collaborates with and influences stakeholders to drive project results.
• Consults, provides advice and facilitates discussions to resolve project conflicts.
• Facilitates the effective identification of project and process problem solutions through rigorous data gathering and analysis.
• Identifies solutions to problems using data driven interpretations.

Benefits

• Health Insurance Coverage
• Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans)
• Flexible Spending Accounts
• Employee Assistance Program
• Free Parking at our facilities
• Corporate Discounts
• Health & Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees