Business Process Owner (Director)
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About The Position
The Business Process Owner is a Director level role and is responsible for overseeing and driving the strategic alignment, governance, and optimization of core business processes to achieve organizational excellence. This role ensures processes are designed, implemented, and continuously improved to meet business objectives, regulatory requirements, and customer needs. The Director provides leadership to the Business Process Manager and other team members, fostering a culture of accountability and continuous improvement. Key responsibilities include full ownership of process from most efficient and effective design, performance/scorecard metric monitoring, responsibility for any associated outsourced provider or automation partner relationships including setting process performance goals, managing cross-functional collaboration, and driving initiatives that enhance operational efficiency and organization scalability. This position serves as a strategic partner to senior leadership, leveraging data-driven insights to align process improvements with long-term business goals.
