Business Process Mapping Analyst

National Life • Addison, TX

310d • $77,000 - $143,000

About The Position

Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard. We invite you to explore what we have to offer and to join our cause. We are looking for a meticulous, analytical, and team-oriented Business Process Engineer to join our Business Architecture team, reporting to the Director - Product Development Operational Readiness. You will be responsible for evaluating new product development, automation and process improvement opportunities within operations. By collaborating with subject matter experts (SME's) and stakeholders across the business, you will partner to perform detailed discovery work needed to derive actionable plans for effective execution. In this role, you will evaluate current state business processes across the value chain from pre-sale to policy disposition. Your goal will be to determine and document the impact of the proposed change and to collaborate with business SMEs on process design that minimizes value erosion and maximizes value creation while maintaining the integrity of the operating model and without degradation of processing efficiency. The outcome of this effort will inform business requirements that ultimately drive the time and cost axis for implementation. The development, testing and implementation of technical and business solutions will be supported by other members of Business Architecture.

Requirements

• Bachelor's degree in business process management, business administration, industrial engineering management or related field.
• 3-5 years business process engineering or process improvement experience.
• Excellent understanding of business process mapping and modeling techniques.
• Lead working sessions with a wide group of stakeholders.
• Excellent verbal and written communication skills.
• Strong analytical skills and ability to interpret business needs.
• Proficient user of Microsoft Office (Excel, Word, Outlook and PowerPoint).

Nice To Haves

• CBPP certification.
• Lean Six Sigma certification.
• Life & Annuity insurance operations experience.

Responsibilities

• Collaborate with business SMEs to assist the product development team with process analysis and design activities.
• Assess the operational impacts of regulatory changes on affected processes across the value chain.
• Develop proposals to modify processes that minimize the negative effects of regulatory changes on customer experience and processing efficiency.
• Assist the business in identifying and analyzing opportunities for process improvement and/or automation.
• Lead workshops with key stakeholders to generate ideas and identify innovative solutions.
• Use process visualization and quantitative analysis to effectively communicate gaps and opportunities in current processes.
• Identify key success measures for any changes implemented.
• Monitor the results of implemented changes to ensure that business outcomes are achieved.

Benefits

• 401(k) retirement plan match.
• Medical, dental, and vision insurance.
• Company funded wellness account for director and below employees.
• 10 paid holidays.
• Generous paid time off plan (22 days of combined time-off for non-exempt employees).
• 6 weeks of paid parental leave.
• 6 weeks of paid family leave after a year of full-time employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree