Business Process Manager (VUH Surgery Segment - ON SITE)

Vanderbilt University Medical Center•Nashville, TN

11h•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Surgery Segment Admin Job Summary: As the Business Process Manager, you will play a vital role as part of the Vanderbilt University Hospital (VUH) Surgery Segment Triad Leadership Team and the Women’s Health Triad Leadership Team. Reporting directly to the Associate Operating Officer (AOO) of the VUH Surgery Segment, you will provide advanced business process and administrative support to segment leaders, ensuring the seamless operation of critical functions. Additionally, you will collaborate as a member of the VUH Administration Support Team, contributing to the overall administrative and operational success of the VUH administration offices. Essential Functions: In this dynamic and impactful role, you will: Calendar and Schedule Management: Coordinate and manage complex calendars for the Associate Operating Officer (AOO) and Associate Nursing Officer (ANO) with precision and efficiency. Data Analysis and Reporting: Access, analyze, and interpret data—including financial data—to support informed decision-making and strategic planning. Process Improvement: Communicate and validate requests for process improvements, practices, and information systems by serving as a liaison between stakeholders. Problem Solving and Recommendations: Assess business challenges and opportunities, recommend solutions, and enable the organization to achieve its goals. Financial Oversight: Collaborate with team members to manage financial reporting, monitor budgets, and maintain efficient budgetary processes. Stakeholder Representation: Represent the Surgery Triad Leadership Team in a professional and polished manner, interacting daily with Vanderbilt University Medical Center leadership, key stakeholders, and administrative professionals. Confidential Information Management: Handle sensitive and confidential information with the highest level of discretion and professionalism. Qualifications and Skills: Strong organizational skills with a proven ability to manage multiple priorities and deadlines in a fast-paced environment. Exceptional communication skills, both written and verbal, with the ability to interact effectively with diverse teams and stakeholders. Analytical mindset with experience in data analysis, financial reporting, and process improvement. Proven ability to work independently while also contributing as a collaborative team member. High level of initiative, flexibility, and adaptability to changing priorities and needs. Core Values and Expectations: You will be joining a team whose foundation is built upon the Vanderbilt University Medical Center (VUMC) Credo and Behaviors. As a valued team member, you are expected to embrace and embody these values while performing your responsibilities. Why Join Us? This role offers the opportunity to make a meaningful impact by supporting the operational and strategic goals of the VUH Surgery Segment and Women’s Health teams. You will work alongside dedicated professionals in a collaborative and supportive environment, contributing to the advancement of healthcare excellence at Vanderbilt University Medical Center. You will work on site at our office located at the Main Vanderbilt Medical Center campus, North Tower on Medical Center Dr. and will work Monday-Friday, traditional, daytime business hours.

Requirements

Bachelor’s (or equivalent experience)
3 years of relevant experience
Strong proficiency in Microsoft Office, particularly Work, Excel, Outlook, PowerPoint and Teams Premium
Crucial to this role is the ability to effectively and comfortably communicate with all levels of personnel, especially executive-level team members
Strong organizational skills with a proven ability to manage multiple priorities and deadlines in a fast-paced environment.
Exceptional communication skills, both written and verbal, with the ability to interact effectively with diverse teams and stakeholders.
Analytical mindset with experience in data analysis, financial reporting, and process improvement.
Proven ability to work independently while also contributing as a collaborative team member.
High level of initiative, flexibility, and adaptability to changing priorities and needs.
Intermediate Excel proficiency strongly preferred, along with a demonstrated strong skillset with other Microsoft Office Suite programs
Knowledge, familiarity and utilization of a broad range of VUMC proprietary applications such as My WorkDay, PEER, Kronos, along with Tableau, Smartsheet, REDCap survey, etc.
Excellent written skills

Nice To Haves

Though not required, priority will be given to candidates with experience in Tableau, SharePoint, WorkDay and PO Management

Responsibilities

Perform advanced, diversified, and confidential administrative duties requiring broad experience, outstanding interpersonal skills and independent judgment
Provide complex calendar management for the segment ANO and AOO, exercising discretion and judgment to analyze and appropriately prioritize complicated and challenging calendars
Ensures the most effective operation of the area through program development and management, process improvement and coordination of processes across functions
Manage and support business functions within the department, including the Segment’s project portfolio, various policies/standard operating procedures and HR support
Ensures that strategic goals are met, analyze and apply strategic elements effectively
Collect data, evaluate information, present options and recommendations, clearly communicate decisions and collaborate with others on the team
Develop communications that support strategic and operational improvement plans to include presentations, proposals, policy and procedures, and business summaries
At the direction of the VUH Surgery Segment leaders, provide high-level, pro-active support for key meetings, including scheduling, developing agendas, meeting package preparations, material and agenda content tracking, attending meetings and taking minutes and/or notes, tracking action items and decisions made, and generating all necessary follow-up correspondence to ensure work is completed in a timely manner and deadlines are met
Assist with presentations and deliverables, including draft development, review and edit of documents/presentations including designing, editing and reviewing presentation materials for content, grammatical, and/or presentation style
Reconcile P-Card expenses, as well as expense reimbursements
Ability to assess competing priorities, manage workflow and meet operational deadlines
The skill to handle confidential materials and situations with professionalism, confidentiality, sensitivity and discretion
Additional responsibilities as needed and assigned