Business Process Manager II- Real Estate Lending & Default

TD • Charlotte, NC

2d • $91,000 - $136,240

About The Position

The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units. Depth & Scope: Facilitates the documentation of all processes and controls Serves as the subject matter expert on all of the units functions and processes Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes Challenges existing processes and makes change recommendations as necessary Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion Ensures alignment with customer expectations to deliver a WOW! experience Partners with unit managers to provide support as needed Manages the technology change control process as needed Works on, and occasionally lead, special projects as needed Responsible for 3 6 processes of medium to high complexity Understands and contribute to the achievement of business strategy, goals and objectives Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc. Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.) Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate Participates as a member of the team in executing assigned deliverables within specified parameters Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities Supports the project team and the business by continuously developing knowledge in own area Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback

Requirements

• Bachelors degree
• 7+ years bank operations experience
• Strong PC skills including but not limited to Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change without direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrates leadership skills
• Ability to consult on the largest and most complex projects

Nice To Haves

• Financial forecasting and statistical modeling experience (work volume, workload trends, analyze volumes to predict future outcomes and drivers of variances, etc.)
• Data Analytics experience- collect, clean & validate data from multiple sources
• Experience translating complex data into clear insights & visuals (Including executive level reporting/presentation development)
• Advanced skills in visualization tools as Power BI
• Experience developing work instruction procedural updates (assist LOB from documentation standpoint)
• Experience providing solutions for Issue management

Responsibilities

• Facilitates the documentation of all processes and controls
• Serves as the subject matter expert on all of the units functions and processes
• Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
• Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenges existing processes and makes change recommendations as necessary
• Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
• Ensures alignment with customer expectations to deliver a WOW! experience
• Partners with unit managers to provide support as needed
• Manages the technology change control process as needed
• Works on, and occasionally lead, special projects as needed
• Responsible for 3 6 processes of medium to high complexity
• Understands and contribute to the achievement of business strategy, goals and objectives
• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
• Participates as a member of the team in executing assigned deliverables within specified parameters
• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Supports the project team and the business by continuously developing knowledge in own area
• Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees