Business Process Manager II - Work Performance Management

TD Bank-posted 3 months ago
$86,840 - $139,360/Yr
Full-time
Remote • Portland, ME
Credit Intermediation and Related Activities
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The Business Process Manager II is an Operational Performance Management experienced practitioner with the knowledge to improve business efficiency and productivity by aligning objectives with strategic goals, measuring and stratifying performance, developing visual management tools (performance scorecards) and implementing strategies for continuous improvement. Performs end-to-end process map analysis to identify gaps and/or opportunities and collaborates with cross functional teams to increase operational efficiency and provide business line support.

  • Facilitates the documentation of all processes and controls
  • Serves as the subject matter expert on all of the units functions and processes
  • Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
  • Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
  • Challenges existing processes and makes change recommendations as necessary
  • Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
  • Ensures alignment with customer expectations to deliver a WOW! experience
  • Partners with unit managers to provide support as needed
  • Manages the technology change control process as needed
  • Works on, and occasionally lead, special projects as needed
  • Responsible for 3-6 processes of medium to high complexity
  • Understands and contribute to the achievement of business strategy, goals and objectives
  • Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
  • Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
  • Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
  • Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
  • Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
  • Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
  • Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
  • Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
  • Participates as a member of the team in executing assigned deliverables within specified parameters
  • Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
  • Supports the project team and the business by continuously developing knowledge in own area
  • Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback
  • Delivers pre and post implementation validations and ensure product is delivered in accordance with business requirements
  • Supports the creation and integration of process enhancements
  • Creates analytical plans to help guide each systematic exercise
  • Manages the inventory of Champion vs. Challenger testing and deliver performance results
  • Delivers ad hoc analytics to support new business initiatives and help influence project decisions
  • Bachelors degree
  • 7+ years bank operations experience
  • Strong PC skills including but not limited to Microsoft Suite software
  • Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
  • Skilled in research, analysis, problem solving, metrics and reporting
  • Ability to identify process gaps and weaknesses
  • Strong interpersonal and influence skills to enable change without direct control
  • Ability to prepare and present findings and recommendations in a methodical manner
  • Skilled in time management and driving tasks to completion
  • Strong verbal and written communication skills
  • Demonstrates leadership skills
  • Ability to consult on the largest and most complex projects
  • Degree in Finance, MIS, or Economics
  • Performance and Visual Management
  • Programming SQL, SAS, Teradata, Python, R and/or visual management Tableau, MS Power Apps, Power BI
  • Process mapping
  • Base salary and variable compensation/incentive awards
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development and reward and recognition
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