Business Process Lead- D2C

Lineage Logistics • Waukesha, WI

8d • Hybrid

About The Position

This role is remote with approximately 40% travel. The position involves visiting customer sites to evaluate key operational metrics such as case picking efficiency, on-time shipping performance, and forecast accuracy. The individual will work closely with the Business Operations Manager to assess client operations and site performance. We are seeking a dynamic and results-oriented professional to lead process optimization initiatives, ecommerce programs, and key strategic initiatives across the organization. This hybrid role is ideal for someone who thrives at the intersection of operational excellence, workforce capability building, and cross-functional execution. The ideal candidate brings a strong background in Lean, Six Sigma, or similar methodologies, with excellent leadership skills and a passion for developing others.

Requirements

• 5+ years of experience in process optimization, operational excellence, employee development, or strategic execution roles.
• Demonstrated success in leading cross-functional initiatives and improving operational outcomes.
• Experience in creating and delivering impactful learning content for diverse audiences.
• Proficiency in initiative management tools (e.g., Smartsheet, MS Project, Asana, Jira) and process analysis methods (e.g., DMAIC, SIPOC, fishbone diagrams).
• Strong analytical, facilitation, and stakeholder engagement skills.

Nice To Haves

• Lean Six Sigma certification (Green Belt or higher).
• PMP, CAPM, or related credentials in initiative execution.
• Experience with change management methodologies (e.g., ADKAR, Kotter).
• Background in operations, supply chain, manufacturing, or shared services.

Responsibilities

• Process Optimization: Identify, plan, and lead initiatives to improve operational efficiency using Lean, Six Sigma, Kaizen, or similar frameworks.
• Partner with stakeholders across departments to analyze processes, identify inefficiencies, and implement scalable solutions.
• Conduct root cause analysis, process mapping, and value stream mapping to enhance performance, reduce waste, and increase customer satisfaction.
• Establish and monitor KPIs to measure the impact of optimization efforts.
• Promote a culture of innovation and operational excellence across teams.
• Capability Building: Design, implement, and manage programs that enhance ecommerce capabilities, performance, and engagement.
• Conduct development needs assessments and design learning pathways aligned with business goals.
• Facilitate or coordinate workshops on operational methodologies, systems, soft skills, and leadership growth.
• Track participation, effectiveness, and business impact of learning initiatives through metrics and feedback.
• Strategic Initiative Leadership: Lead cross-functional efforts from planning through execution, aligning teams to ensure timely and effective delivery.
• Define initiative scopes, timelines, resource needs, and success criteria in collaboration with internal stakeholders.
• Manage risks, dependencies, and communication to ensure visibility and alignment with leadership.
• Apply appropriate execution frameworks (Agile, Waterfall, or hybrid) to maintain accountability and transparency.
• Support enterprise-level initiatives such as system implementations, standardization, or change efforts.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed