Business Process Improvement, Principal Associate

Capital One • McLean, VA

92d • $93,400 - $117,200

About The Position

As a Business Process Improvement, Principal Associate, you'll play a pivotal role in transforming how Capital One's Commercial Bank operates. You will drive critical process improvements that enable our teams to deliver exceptional experiences for our associates and clients. In this role, you will be part of a smart, talented team responsible for redesigning key business processes. We're looking for an experienced professional who can think strategically, influence stakeholders, and deliver measurable and lasting change.

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of process improvement experience
• At least 3 years of experience managing project deliverables

Nice To Haves

• Bachelor's Degree or military experience
• Lean Six Sigma Certification or Prosci Certification
• 4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
• 4+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

Responsibilities

• Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience
• Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)
• Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools
• Design future state business processes and controls that achieve and sustain desired outcomes
• Lead workshops and brainstorming sessions to creatively design/facilitate solutions
• Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements
• Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them
• Deliver presentations to peers and leaders, including up to the executive level
• Work on 3 or more projects at a time varying in size and complexity

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED