IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication. Our IT Digital Billing Transformation team is looking for an energetic Business Process Improvement Lead to join our growing team. You will work closely with our Global Business Services teams, identifying opportunities to improve our effectiveness in billing IDEXX products and services to our veterinary customers. This role will be instrumental in driving business process improvement (BPI), digital transformation, and operational excellence across the order-to-cash lifecycle. The ideal candidate will bring deep SAP expertise, strong project management capabilities, and a passion for innovation and collaboration. Why this role matters This position is part of a newly expanded Digital Billing Transformation - Zero Defect Invoicing team, fully dedicated to achieving zero defect billing—a strategic priority for the organization. By integrating technical expertise with business acumen, the Business Process Improvement Lead will play a pivotal role in shaping the future of our operational excellence. Location: You must be reasonable driving distance to our World Campus in Westbrook, Maine. Hybrid: Minimum of 8 on-site days per month