Business Process Engineer - P&C Claims Experience
About The Position
The Business Process Engineer will play a pivotal role in driving process optimization and transformation within our organization. This individual will be responsible for analyzing existing processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency, productivity, and customer/client satisfaction. The ideal candidate will have a strong background in business process management within the P&C insurance industry, with a keen eye for detail and a passion for driving continuous improvement. The position can be located in either Wilkes-Barre, PA, Philadelphia, PA, Parsippany, NJ, New York, NY, Chicago, IL, Dallas, TX, Scottsdale, AZ, Alpharetta, GA.
Requirements
- 3-5 years of experience in business process management, specifically within the property and casualty insurance industry.
- Deep understanding of P&C insurance claims value chain is required
- Proficiency in documenting P&C insurance processes, including creating detailed process flows, standard operating procedures, and training materials with meticulous attention to detail.
- Experience with business process management tools and software.
- Strong project management and business analysis skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and stakeholder management skills.
- Knowledge of process improvement methodologies such as Lean, and/or Six Sigma.
- Applicants must be authorized to work in the U.S. without current or future sponsorship
Responsibilities
- Conduct comprehensive analyses of existing P&C insurance claims processes, identifying inefficiencies and improvement opportunities across policy administration, claims, and underwriting functions.
- Define business requirements needed to enable target state processes.
- Assist in the design and propose improved processes that align with P&C insurance best practices and organizational goals.
- Collaborate with cross-functional teams to implement new or improved P&C insurance processes, ensuring smooth transitions.
- Establish and monitor key performance indicators (KPIs) for P&C insurance processes to track improvements and identify areas needing attention.
- Support change management initiatives by developing training materials and assisting in stakeholder communication.
- Manage small to medium-sized process improvement projects within the P&C insurance context.
- Design and deliver training programs for P&C insurance processes, ensuring that employees across different departments understand new or improved workflows. Develop comprehensive training materials and conduct workshops to facilitate the adoption of process changes.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Education Level
No Education Listed
Number of Employees
501-1,000 employees
