Business Process Architect (BPA) MQ IT, GSC

Eli Lilly and Company•Indianapolis, IN

1d•Onsite

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing around the world to create new state-of-the-art manufacturing sites and continue expanding our existing facilities to create capacity required to continue with our mission. The brand-new facilities will utilize the latest technology, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment. What You’ll Be Doing: You will be part of Tech at Lilly MQ (Manufacturing and Quality) an organization that drives manufacturing operational excellence through utilization of technology. The focus for this role will be on Global Supply Chain Logistics and Transportation Management processes and systems. MQ Tech at Lilly strives to enable the making of medicine “with safety first and quality always”. As the Business Process Architect, you will be a strategic technology leader responsible for aligning technology solutions with business objectives. This role drives innovation, business transformation, and measurable value through the design and implementation of scalable, integrated architectures. The BPA partners with business and technology stakeholders to shape strategy, influence decisions, and deliver high-impact solutions that deliver measurable value and meet organizational needs.

Requirements

Deep understanding of pharmaceutical operations, especially in manufacturing, supply chain, and compliance.
Excellent problem-solving skills to address complex IT issues and implement effective solutions in a timely manner.
Exceptional customer service and communication skills to maintain high end-user satisfaction.
Proficiency in handling IT changes, updates, and system upgrades with minimal disruptions and in accordance with industry best practices.
Proficiency in ITIL principles, including incident, problem, and change management, to streamline IT support processes.
Understanding of cybersecurity best practices to protect critical pharmaceutical manufacturing systems and sensitive data.
Proven ability to work effectively in high-pressure, time-sensitive situations.
Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, or a related field, with a minimum of 7 years of IT experience working with Global Supply Chain OR High School Diploma with relevant work experience, with a minimum of 15 years of IT experience working with Global Supply Chain r minimum of 7 years of IT experience working with Global Supply Chain and a Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering or a related field.

Nice To Haves

Master’s degree in Computer Science, Information Technology, Business Administration, or a related field is preferred.
Exposure to international operations, diverse teams, global IT projects, or working in a global organization.
Previous LEAN and Agile experience.
Understanding of pharmaceutical manufacturing processes and compliance with industry-specific regulations, such as FDA guidelines for Good Manufacturing Practices (GMP).
Certification in relevant IT areas (e.g., ITIL, AI, Cloud, etc.) is a plus.

Responsibilities

Act as a liaison between business stakeholders (e.g., supply chain, manufacturing, regulatory, commercial) and IT teams. You will ensure that technology solutions are aligned with strategic business goals and regulatory requirements.
Subject Matter Expert in Global Supply Chain Systems, with an emphasis on Transportation Management and Logistics, and knowledge or warehouse management systems.
Assist in the translation of business requirements to application needs for custom developed applications and/or COTS/SaaS tool configuration.
Leverage strong understanding of functional business processes to enable key area stakeholders to meet business outcomes aligned with the Global Supply Chain and MQ Tech at Lilly Global Supply Chain team.
Align global supply chain strategies with Eli Lilly’s innovation and growth goals, focusing on Artificial Intelligence.
Partner with Global Supply Chain and Global Tech at Lilly teams to implement integration solutions between systems such as SAP S/4HANA, SAP Transportation Management (TMS), TransVoyant, SAP BN4L, Project 44, ColdStream Logistics, SensiWatch, and other transportation management and logistics focused systems.
Maintain high levels of customer satisfaction by delivering exceptional IT support to end-users and addressing their needs promptly.
Maintain computer system validation for responsible applications.
Deliver recommendations to implement improved processes and controls, and drive the transformation of those approved recommendations.
Build relationships with internal and external customers and partners.
Manage budgets for large-scale projects or programs.
Interact with regulators, customers, or other outside stakeholders on business issues.
Perform other duties related to ongoing delivery and program transformation as assigned by senior management.

Benefits

Employees may elect medical, prescription drug, dental and/or vision coverage for you and your family in one of two health plan options, enjoy best-in-class mental health support, and concierge services for orthopedic, cardiovascular, fertility care, and LGBTQ health navigation.
We also support well-being with a fitness membership, health coaching, and wellness activities at no additional cost.
Our retirement benefits are designed to help our employees feel secure in their financial future by including a defined benefit pension, a 401(k) match, and retiree medical coverage.
We provide life and disability insurance for peace of mind and protection for you and your loved ones and paid time-off benefits to support you in life’s moments that matter including personal illness, caregiver, bereavement, and other family needs, in addition to annual paid vacation and holidays.

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