Business Process Analyst

HDR • Los Angeles, CA

2d

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
HDR is providing PM/CM services for the Los Angeles World Airports ATMP Landside Improvements Project. The project will deliver critical improvements to the roadways, streets, and thoroughfares in and around the Los Angeles International Airport (LAX) campus. HDR will assist with the management of projects throughout the design, preconstruction, and construction phases, from inception to closeout. HDR is proud to lead a strong team of world-class professionals to sculpt this project that is a key part of the infrastructure transformation ahead of the 2028 Olympics and will serve millions of travelers and Angelenos for decades to come.
We are seeking a talented and process-oriented Business Process Analyst to join our team to work with the construction project management information system (PMIS) to identify and update processes that produce key performance indicator (KPI) dashboards to monitor project performance. As a Business Process Analyst, you will be responsible for improving process efficiency by analyzing, documenting, and optimizing project processes to drive informed decision-making. You will work closely with stakeholders to identify bottlenecks, develop workflow improvements, and implement solutions using tools like process mapping to produce KPIs that measure progress against project objectives. Key skills include data analysis, stakeholder communication, and proficiency in Business Process Management (BPM) methodologies.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
• A minimum of 3 years of recent experience in business analysis, including requirements elicitation and documentation, a minimum of 3 years of recent experience in Information Technology
• Experience with process improvement methods and tools
• Proficient in MS Office Word, Excel, Project, Visio, Outlook, PowerPoint
• Knowledge and practical experience in requirements gathering and use case documentation
• Exceptional listening, oral and written communication skills including the ability to facilitate interactive sessions with business and technical subject matter experts and deliver briefings at management level
• Proven success in the following competencies: analysis and reporting, business planning and management, communication and presentation, customer focus and relationship building, champion for change, influencing, information and technology proficiency, leadership, problem solving and decision making
• Ability to interact effectively at all organizational levels, function in a team-driven environment and manage conflict effectively and constructively
• Effective time management and organization skills to be able to set expectations, multitask, meet aggressive deadlines and prioritize appropriately
• Ability to manage and excel in an ambiguous, frequently changing environment
• Ability to take self-directed actions within broad goals and direction
• An attitude and commitment to being an active participant of our employee-owned culture is a must

Nice To Haves

• Analytical Thinking: Ability to analyze workflows and define processes.
• Process Modeling Tools: Proficiency in tools such as Microsoft Visio, Lucidchart.
• Communication & Collaboration: Strong verbal and written communication skills to work with various project functions.
• Problem-Solving: Proactive identification of process improvement requirements.
• Methodology Knowledge: Familiarity with Six Sigma, Lean, or Business Process Management (BPM) frameworks.
• Education: Bachelor’s degree in business, Engineering, Information Systems, or a related field.
• Experience: A minimum of 5 years experience in business analysis, project management, or process improvement roles.

Responsibilities

• Process Analysis & Modeling: Mapping current ("as-is") workflows and designing improved ("to-be") processes using flowcharting tools.
• Efficiency Improvement: Identifying bottlenecks, inefficiencies, and risks to enhance project performance.
• Documentation & Reporting: Creating, updating, and maintaining detailed process documentation, SOPs, and process improvement requirements.
• Stakeholder Engagement: Collaborating with cross-functional teams to understand pain points, provide guidance, and manage process changes.
• Implementation & Monitoring: Driving the adoption of new processes and monitoring key performance indicators (KPIs) to measure success.
• Agile Execution: Use an agile / iterative, flexible approach to update processes that produce key performance indicator (KPI) dashboards focusing on delivering small, functional increments of work, rapid adaptation to change, and intense collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level