Business Process Analyst

Caterpillar Inc.•Peoria, IL

2d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, you’ll help power the systems that keep our global operations moving. This role blends business process analysis with hands‑on application support, giving you the opportunity to improve how critical financial and operational data flows across the enterprise. You’ll work closely with cross‑functional teams, support system enhancements, and ensure our customers, dealers and internal partners receive accurate, timely, and reliable information. Why Join Us: Contribute to high‑impact processes that directly support Caterpillar’s global dealer network. Build expertise in enterprise tools like Salesforce, Coupa, and core Caterpillar applications. Join a collaborative team that values accuracy, problem‑solving, and continuous improvement. Grow your skills in business systems, analytics, and operational process optimization. Be part of a company known for stability, innovation, and meaningful work worldwide.

Requirements

Business Acumen Demonstrates an understanding of how accurate invoicing and AP/AR activities influence financial outcomes and dealer relationships. Applies this awareness when reviewing billing data or resolving discrepancies. Uses sound judgment to support decisions that impact operational and financial performance.
Business Process Design Shows the capability to support structured, repeatable billing workflows that ensure accuracy and consistency. Applies basic process design principles to maintain clean handoffs and documentation. Identifies opportunities to refine steps within the invoicing cycle.
Decision Making & Critical Thinking Demonstrates sound judgment when evaluating billing issues and determining next steps. Applies a disciplined approach to resolving discrepancies and escalating when appropriate. Uses analytical thinking to ensure invoices and usage data are complete and accurate.
Effective Communication Communicates clearly with customers, dealers and internal teams to address billing questions and maintain alignment. Adapts communication style to the audience and avoids unnecessary technical language. Listens actively and responds with timely, accurate information.
Managing Multiple Priorities Shows the ability to balance invoicing cycles, AP/AR tasks, and usage‑based billing deadlines. Demonstrates strong organization and follow‑through in a fast-moving environment. Adjusts smoothly to shifting priorities while maintaining accuracy and compliance.
Requirements Analysis Applies basic requirements analysis concepts when gathering information needed for accurate billing and system inputs. Demonstrates understanding of functional requirements and how they support invoicing workflows. Ensures data and documentation align with business needs and system expectations.

Nice To Haves

Experience processing customer invoices and managing AP/AR activities.
Proficiency in Excel for maintaining customer data and tracking billing.
Hands‑on experience using Coupa for invoices, approvals, and POs.
Ability to act as the primary contact for resolving customer or dealer billing issues.

Responsibilities

Execute customer support processes for new and existing applications.
Monitor application performance, troubleshoot issues, and recommend improvements.
Translate client requirements into functional documentation and support technical design and test planning.
Support operational workflows to ensure accuracy, compliance, and timely execution.