Business Process Analyst - Specialty Equipment

Great American Insurance Group (DBA)-posted 2 months ago
Full-time • Mid Level
Hybrid • Cincinnati, OH
5,001-10,000 employees
Insurance Carriers and Related Activities
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The Specialty Equipment team is looking for a Business Process Analyst to join their team. This role blends technical troubleshooting, client interaction, and process improvement. Ideal candidates have a background in business or IT, a growth mindset, and experience in financial services or insurance. Knowledge of APIs, Salesforce, and Lean/Six Sigma is a plus! This position is based at our corporate headquarters in Cincinnati, OH and will follow a hybrid work schedule after the initial training period.

  • Identify opportunities to enrich our client experience and attract new clients was we drive technological change
  • Research and diagnose technical issues, communicating with internal and external stakeholders toward resolution
  • Execute transactional tasks supporting client service requests
  • Assist with the creation and update of work instructions, processes, and guidelines
  • Recognize incident patterns, supporting development of reporting to help eliminate disruption of services
  • Periodically support development releases through current state functionality and regression testing
  • Directly interact with clients
  • Assists with the integration of clients and service providers who use our digital products, including onboarding and configuration
  • Additional responsibilities as assigned
  • Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
  • Generally, a minimum of 3 years of Business Process improvement experience.
  • Develops proficiency in process mapping, data analysis, and project management.
  • Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude.
  • Works to assist with small projects or low to moderately complex projects.
  • Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives.
  • Requires a foundational understanding of the organization's business and technology operations.
  • Foundational analytical skills with the ability to gather and analyze data to drive decision-making.
  • Prior commercial insurance, commercial lending, or other financial services preferred.
  • Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.
  • Knowledge of APIs, Salesforce, and Lean/Six Sigma is a plus!
  • We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.
  • These benefits are available to eligible full-time and part-time employees.
  • Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
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