Business Process Analyst

Zurich in North America•Schaumburg, IL

52d•Hybrid

About The Position

Zurich North America is hiring a Business Process Analyst to join our team! We are seeking to hire talent with an office presence 3 days a week in our Schaumburg Headquarters. The Business Process Analyst functions first to understand the goal/problem, current state process, and the scope of the project request, and then to understand the details of the request to offer process optimization and working with the business to detail high level business requirements. Key components of this role will be to work within our hybrid agile process to ensure smooth transition between business and technical teams ensuring requirements are understood. The Business Process Analyst also communicates utilizing many forms, including face-to-face, process diagramming, white-boarding, and requirement documentation. Maintains and enhances existing tools such as SharePoint, PowerBI dashboards Workflows, VBA Scripts, etc. Understands and is able to apply different technologies and delivery approaches (Waterfall, SCRUM, Zurich Lean) and perform, independently, business processes improvements in accordance with Zurich Project Management Framework and the Zurich Risk Policy. This role is joining a fast-paced culture with firm timelines, so this person must be able to deliver results despite distractions, manage multiple or changing priorities, and be highly organized.

Requirements

Bachelors Degree and 6 or more years of experience in the Information Technology area OR High School Diploma or Equivalent and 8 or more years of experience in the Information Technology area OR Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Information Technology area
Experience leading business requirements sessions and workstreams
Knowledge of process engineering and ability to develop current state workflows via Visio or other type of workflow software employing critical thinking and problem solving skills to offer optimization recommendations.
Experience with core process redesign, continuous improvement methodologies
Business Systems Integration

Nice To Haves

Certified Business Analyst Professional (CBAP)
LEAN/Six Sigma Yellow Belt or Green Belt Certification
Experience in a key analytical role on large and complex enterprise projects
Consulting experience
Knowledge of insurance industry business processes and processing
Microsoft Office experience with specific focus on advanced excel experience and intermediate PowerPoint experience
PowerBI
SharePoint workflow development
Experience with agile methodology
Able to identify and consider business implications of the application of technology to the current business environment
Must possess in-depth, strong problem-solving analytical skills including business process analysis.
Experience eliciting business requirements using many different forms: researching existing documentation (government and previous requirements), interviewing, group sessions, researching applications, etc.
Ability to extract and communicate business needs, goals, and requirements, and to resolve questions/issues for the project team and business group
Ability to foster collaboration and communication with all team members using low-fidelity and lean approaches/techniques such as white-boarding
Experience managing a workload of multiple initiatives
Strong ability to facilitate meetings with the customer, using various communication tools, with off-site participants
Ability to document requirements clearly and thoroughly
Able to see the big picture goal, and help to coordinate and break down the work on the team to meet the goal

Responsibilities

Provides explanations and expertise regarding as-is / to-be models as part of the business requirements elicitation process i.e.; process, data, work flow, application etc. to appropriate stake-holders.
Adapts and applies different delivery methodologies including SCRUM, Waterfall and Zurich Lean determining the best methodology for the specific project.
Plans, conducts / facilitates elicitation sessions for business requirements and ensures the deliverable's are met.
Understands customers´ objectives, processes and products in order to make appropriate recommendations for customer specific needs.
Collaborates with project manager to build Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan.
Produces requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of business requirements documentation.
Participates in post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits are not achieved, participates in the analysis to determine root cause.
Provides software technical expertise to build and maintain SharePoint sites including workflow automation, PowerBI dashboards, and complex excel workbooks.
Communicates effectively through different mediums at all levels.