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The Business Process Analyst at Frontline Insurance is a key member of the Business Process Optimization (BPO) team, responsible for evaluating, improving, and documenting business processes to enhance efficiency and productivity. This role focuses on analyzing workflows, identifying opportunities for improvement, and driving solutions that contribute to the company's mission of making things better. The position emphasizes critical thinking and problem-solving over specific software knowledge, fostering a culture of continuous improvement within the organization.