Business Process Analyst - Workers' Comp Claims - Hybrid

NJM Insurance Group

82d • $49,871 - $95,853

About The Position

NJM’s West Trenton Workers Compensation Department (WCC) is seeking a Business Process Analyst who supports the business process improvement, business continuity and technology initiatives for the Workers Compensation Claims business unit. The focus of this position is to work closely with the business units and serve as a liaison to gain in-depth understanding of business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding, conducting analysis, testing, and identifying capabilities needed to address business challenges and improvements (BPI). This position is hybrid, requiring 3 days in the West Trenton office and 2 days at home.

Requirements

• Solid decision-making and time management skills.
• Ability to multi-task while meeting deadlines.
• Excellent communication skills (verbal and written).
• Solid analytical, problem solving and organizational skills.
• Team player with the ability to work in a collaborative environment.
• Understanding of business analysis and business process improvement methodologies.
• Bachelor’s Degree and/or equivalent experience preferred.
• Proficient in MS Office skills including Word, Excel, PowerPoint, Visio.

Nice To Haves

• Knowledge of ClaimCenter, OnBase, Inspire and PolicyCenter systems.
• Experience in agile methodologies.

Responsibilities

• Comprehensive understanding of Business Process Management techniques (process analysis, requirement elicitation, business process improvement methodologies).
• Works collaboratively within cross-functional teams.
• Performs as a business lead on requirement elicitation, analysis, and testing activities for business process improvement initiatives.
• Prepares required documentation for these efforts.
• Develops and defines complex business requirements and test scenarios.
• Leads post implementation testing activities to ensure processes are working as designed.
• Ability to evaluate department metrics and lead business process improvement change efforts to meet department goals.
• Performs root cause analysis to determine process or solution deficiencies.
• Identify improvement opportunities (Proactive and Reactive).
• Demonstrates practical application of business analytics, analysis, and business process improvement methodologies.
• Prepares training documentation, coordinates, and delivers training for department staff.
• Maintain departments process flows and ensures completeness of the documentation.
• Provides updates to management and Departments that are impacted by new processes.
• Understand and negotiate needs and expectations for multiple stakeholders.

Benefits

• 401(k) with employer match up to 8% and additional service-based contributions.
• Health, Dental, and Vision insurance.
• Life and Disability coverage.
• Generous PTO.
• Paid Sick Leave.
• Paid parental leave in addition to state-mandated leave.
• Eligibility for discretionary bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees