Business Process Analyst Lead

City National Bank-posted 4 months ago
$101,231 - $172,355/Yr
Full-time • Senior
Los Angeles, CA
5,001-10,000 employees
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The Business Process & Controls Improvement team, within the 1LOD Risk Workstream as part of the GRC (Governance, Risk and Controls), is responsible for evaluating business processes and advising and/or developing incremental enhancements (or innovative solutions) to workflow, systems, and controls to meet quality, scalability, and risk management goals. The Senior Business Analyst will work with Divisional Risk Managers (DRMs), outside consultants, technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of enhanced risk processes and capabilities across the First Line of Defense. The role will provide regular updates to the team's Manager, DRMs, and program management teams including status updates on team projects, initiatives and day-to-day activities.

  • Gather input from stakeholders, via interviews, facilitated requirements workshops, document analysis, surveys, site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to produce essential requirements, troubleshoot issues, perform root cause analysis, etc.
  • Analyze and measure the effectiveness of existing business processes and develops repeatable and quantifiable business process improvements to meet scalability, risk management, and quality goals.
  • Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes.
  • Lead training plan development, developing user documentation (e.g. checklists, reference guides, etc.), and user training to ensure sustainability of enhanced processes and controls.
  • Assist with remediating process and control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within constraints and capabilities.
  • Collaborate with the Process Documentation team to document each process, sub-process, and corresponding controls, which includes procedures, desktop procedures, process with control maps, metrics with guardrails, on-going monitoring routines, and issue escalation processes.
  • Communicate project status and milestone completion to Manager and key business stakeholders.
  • Assist with defining the change management / user adoption strategy and metrics.
  • Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities.
  • Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals.
  • Act as brand ambassador of the Business Process & Controls Improvement team by developing solid working relationships across the organization as to facilitate communication and strategic partnerships.
  • Contribute to ad-hoc assignments and special projects.
  • Bachelors or equivalent work experience
  • Minimum of 8 years of experience in financial services with a good understanding of the fundamental principles of banking, project management, and business control work
  • Minimum of 2 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity
  • Strong analytical and complex problem-solving skills
  • Strong interpersonal, verbal, and written communication skills
  • Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Ability to work independently and in a self-directed manner
  • Ability to interact with all levels of management
  • Preferred Certifications: CPA - Certified Public Accountant, CIA - Certified Internal Auditor, CISA - Certified Information Systems Auditor
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement
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