Business Process Analyst - LA Medicaid - Baton Rouge, LA

Gainwell Technologies • Baton Rouge, LA

108d • $41,400 - $59,100

About The Position

Join our team supporting Louisiana Medicaid operations, where you'll play a key role in driving efficiency and service quality. In this role, you'll document business requirements, map critical processes, and use data insights to improve performance, ensure SLA compliance, and align labor capacity with operational demand.

Requirements

• High school diploma/GED required; bachelor's degree in business, analytics, or related field preferred.
• 4+ years of experience in business process support, analysis, or improvement.
• Strong skills in process mapping/modeling, advanced Excel, and Power BI.
• Prior experience with Medicaid or healthcare operations is a plus.
• Excellent analytical, communication, and presentation skills.

Responsibilities

• Gather, validate, and document business requirements while maintaining clear traceability.
• Map and model processes across multiple operational areas, including Call Center, Provider Enrollment, and Prior Authorizations.
• Support labor demand forecasting, capacity planning, and SLA management.
• Develop and maintain Excel and Power BI dashboards, KPIs, and heat maps.
• Analyze performance data to identify trends, risks, and opportunities for improvement.
• Contribute to quality and process improvement initiatives (e.g., Six Sigma).
• Assist with testing, issue resolution, and implementation of new processes.
• Prepare clear reports and executive-level summaries to support decision-making.

Benefits

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Flexible vacation policy after 90 days of employment.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree