10841 – Business Process Analyst I
About The Position
Hyundai AutoEver America is seeking a Business Process Analyst I to join and support our In-Vehicle Infotainment (IVI) team in Costa Mesa, CA. The selected Business Process Analyst I will analyze, define, and develop the organization's business process methods and practices. They assess requirements for internal business processes, ensuring compatibility with organizational strategic goals and implement new processes, evaluate existing processes, and recommend optimal solutions and improvements. In addition, the Business Process Analyst I will use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis. Research industry trends for application of process improvement techniques and best practices. Additional roles & responsibilities will include, but not necessarily be limited to the following: Manage navigation business license and map purchase cost Support Mapcare invoicing and communicate balance account with customers (HMA/HACC/KUS/KCA) Enhance vehicle research and strategic planning reports in North America Forecast document for Sales/purchase monthly data Provide business intelligence through data collection and analysis based on expected customer sales
Requirements
- Bachelor’s degree with a Financial major preferred or equivalent experience.
- 3 - 5 years of experience in quality assurance, engineering, or other related field
- Understanding and ability to use collaboration tools (JIRA, Confluence, etc.)
- Non-professional experience using Connected Car Services such as OEM navigation systems from any car manufacturer
- Experience in automotive business industry, preferred
- Strong root-cause analysis skills
- Knowledge of IT security
- PowerPoint documentation and MS Office utilization capability above intermediate level, such as Excel
- Strong skills in working with clients and negotiating and influencing business decisions.
- Customer-centric and strong leadership skills - able to engage the internal/external needs to solve the concerns/challenges.
- Organized, detail-oriented, self-motivated, and ability to meet the deadlines
- Excellent oral presentation and writing skills
Nice To Haves
- Experience in automotive business industry, preferred
Responsibilities
- Manage navigation business license and map purchase cost
- Support Mapcare invoicing and communicate balance account with customers (HMA/HACC/KUS/KCA)
- Enhance vehicle research and strategic planning reports in North America
- Forecast document for Sales/purchase monthly data
- Provide business intelligence through data collection and analysis based on expected customer sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
