Business Process Analysis - Advisor II

Fiserv•Berkeley Heights, NJ

3d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Process Analysis - Advisor II About your role: As a Business Process Analysis - Advisor II, you will support a horizontal function across the FS Implementations team, partnering with Delivery Owners in Rhonda Vreeland’s organization to improve process consistency, data quality, and operational efficiency. You will help strengthen Clarity and ServiceNow practices, identify automation and process improvement opportunities, and lead internal cost-saving and voice of the client initiatives that improve delivery outcomes. What you'll do: Partner with Delivery Owners and cross-functional stakeholders across the FS Implementations team to assess current processes, document gaps, and implement improvements that increase efficiency and reduce cycle time. Improve Clarity and ServiceNow data hygiene by defining usage standards, monitoring adherence, and recommending corrective actions that support accurate reporting and operational visibility. Develop training materials, job aids, and best practices for Clarity and ServiceNow to support consistent adoption and execution across teams. Identify automation opportunities within implementation workflows and collaborate with business and technical partners to define requirements that improve team efficiency. Analyze siloed or inefficient practices, recommend process changes, and support implementation of standardized approaches across the organization. Lead internal cost-saving initiatives and voice of the client efforts by gathering feedback, identifying trends, and translating findings into actionable process improvements. Track process performance metrics and communicate findings, recommendations, and progress updates to stakeholders and leadership. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

6+ years of experience in business process analysis, operational improvement, or implementation support within a cross-functional business environment.
6+ years of experience using project portfolio management, workflow, or service management platforms such as Clarity, ServiceNow, or similar systems to support process execution and reporting.
6+ years of experience in documenting business processes, identifying control gaps, and implementing process improvements that improve efficiency, consistency, or data quality.
Experience creating training materials, process documentation, and standard operating procedures for business users.
Experience analyzing operational data, identifying trends, and presenting findings and recommendations to business stakeholders.
Bachelor's degree or higher in Business, Operations, Information Systems, or related field or equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience identifying automation opportunities and translating business needs into process or system requirements.
Experience supporting voice of the client, continuous improvement, or cost-saving initiatives.
Experience in implementation, financial services technology, or enterprise operations environments.
Experience leading work through influence in a matrixed organization.

Responsibilities

Partner with Delivery Owners and cross-functional stakeholders across the FS Implementations team to assess current processes, document gaps, and implement improvements that increase efficiency and reduce cycle time.
Improve Clarity and ServiceNow data hygiene by defining usage standards, monitoring adherence, and recommending corrective actions that support accurate reporting and operational visibility.
Develop training materials, job aids, and best practices for Clarity and ServiceNow to support consistent adoption and execution across teams.
Identify automation opportunities within implementation workflows and collaborate with business and technical partners to define requirements that improve team efficiency.
Analyze siloed or inefficient practices, recommend process changes, and support implementation of standardized approaches across the organization.
Lead internal cost-saving initiatives and voice of the client efforts by gathering feedback, identifying trends, and translating findings into actionable process improvements.
Track process performance metrics and communicate findings, recommendations, and progress updates to stakeholders and leadership.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.