Business Operations Support Senior Associate

Crowe LLP • Indianapolis, IN

3d • $45,000 - $92,600

About The Position

The Business Operations Support Senior Associate provides executive level administrative support for business processes tailored to the specific needs of the Business Unit. This role supports key operational functions such as client intake, contract administration, billing, etc., collaborating with firm Partners to ensures processes are executed efficiently, accurately, and in alignment with firmwide policies and BU goals. The ideal candidate is detail-oriented, organized, and committed to continuous improvement.

Requirements

• 3–5 years of experience in administrative or operational support roles such as billing, contract management, or client intake—preferably within a professional services or consulting environment.
• College degree or equivalent professional experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with enterprise systems (e.g., Workday, Icertis, D365).
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and the ability to work collaboratively across teams.
• Demonstrated ability to handle confidential information and work in fast-paced, deadline-driven environments.
• Self-motivated, detail-oriented, and adaptable, with a willingness to learn complex systems and improve processes.

Responsibilities

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.
• Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices.
• Contribute to process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration.

Benefits

• We care about our people and offer employees a comprehensive total rewards package.
• We will nurture your talent in an inclusive culture that values diversity.
• You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees