Business Operations & Strategy Program Manager

Technologent • Phoenix, AZ

6d

About The Position

We are seeking a Business Operations & Strategy Program Manager to lead the design and execution of a predictive, proactive, and preventative operating model for IT Service Operations. This role partners closely with IT leadership and operational teams to define strategy, establish best practices, and drive execution of large-scale service transformation initiatives. The ideal candidate brings a strong background in operational strategy, IT service management, and enterprise transformation, with the ability to translate vision into actionable programs and measurable outcomes.

Requirements

• Senior-level experience in business operations, strategy, or program management
• Proven experience leading enterprise operational transformation initiatives
• Strong experience working with IT Service Management and service operations teams
• Hands-on experience with ServiceNow platforms and implementations
• Ability to operate at both strategic and execution levels
• Strong stakeholder management and communication skills

Nice To Haves

• Experience with Nexthink or similar digital experience monitoring platforms
• Familiarity with proactive or predictive IT operations models
• Experience supporting internal IT organizations during large-scale change initiatives
• Knowledge of ITIL-based service management frameworks

Responsibilities

• Define and lead strategic programs focused on transforming IT service operations
• Design and implement proactive, predictive, and preventative servicing operating models
• Partner with stakeholders to develop roadmaps, execution plans, and success metrics
• Drive cross-functional alignment to ensure initiatives are delivered effectively and on schedule
• Provide hands-on guidance in process design, operational execution, and change management
• Leverage ServiceNow capabilities to enable scalable and data-driven service operations
• Identify best practices and operating models based on prior transformation experience
• Support adoption of new servicing models across IT teams and stakeholders

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees