Business Operations & Strategy Manager

Asurion•Smyrna, GA

About The Position

The Business Operations & Strategy Manager serves as a strategic partner to the Chief of Staff and senior leadership team. This role helps drive organizational alignment, accelerates key initiatives, and strengthens executive decision-making. It also involves confidential, highly variable work that does not follow a predictable 9–5 rhythm. The position blends analytical rigor, program management, and cross-functional leadership to ensure the executive office operates with clarity, speed, and impact. Strategic Planning & Execution Support development of annual and multi-year strategic plans; translate high-level objectives into actionable workstreams. Track progress on enterprise priorities, proactively identifying risks, gaps, and required decisions. Conduct structured analyses and prepare recommendations to support executive decision-making. Executive Support & Decision Enablement Draft exec-level briefs, presentations, and communications with clear narratives Manage intake and prioritization of requests to the Chief of Staff and CEO Synthesize inputs from multiple functions to provide concise, data-backed recommendations Program & Initiative Management Oversee high-visibility initiatives that span teams or business units. Establish project governance, milestones, and KPIs; ensure execution stays on track. Facilitate cross-functional collaboration and resolve blockers. Stakeholder Engagement Serve as a trusted liaison between the executive office and internal stakeholders. Build strong relationships across the organization to accelerate alignment and follow-through. Coordinate external engagements, including board meetings, partner interactions, and strategic events. Qualifications Experience & Skills 2–5 years of experience in management consulting, strategy, operations, chief of staff, or similar roles. Strong analytical and problem-solving capabilities; able to distill complexity into clear insights. Exceptional written and verbal communication skills. Demonstrated ability to manage complex, multi-workstream initiatives. High EQ, stakeholder management skills, and executive presence. Attributes Highly organized, adaptable, and comfortable navigating ambiguity. Proactive, resourceful, and able to anticipate needs before they arise. Low-ego, collaborative mindset with a bias toward action and outcomes. Success Indicators Executive leadership consistently receives the right information at the right time. Strategic initiatives progress on schedule with clear accountability. Operating rhythms improve in efficiency and clarity. Stakeholders describe the Associate Chief of Staff as a critical connector and force-multiplier. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

2–5 years of experience in management consulting, strategy, operations, chief of staff, or similar roles.
Strong analytical and problem-solving capabilities; able to distill complexity into clear insights.
Exceptional written and verbal communication skills.
Demonstrated ability to manage complex, multi-workstream initiatives.
High EQ, stakeholder management skills, and executive presence.
Highly organized, adaptable, and comfortable navigating ambiguity.
Proactive, resourceful, and able to anticipate needs before they arise.
Low-ego, collaborative mindset with a bias toward action and outcomes.

Responsibilities

Support development of annual and multi-year strategic plans; translate high-level objectives into actionable workstreams.
Track progress on enterprise priorities, proactively identifying risks, gaps, and required decisions.
Conduct structured analyses and prepare recommendations to support executive decision-making.
Draft exec-level briefs, presentations, and communications with clear narratives
Manage intake and prioritization of requests to the Chief of Staff and CEO
Synthesize inputs from multiple functions to provide concise, data-backed recommendations
Oversee high-visibility initiatives that span teams or business units.
Establish project governance, milestones, and KPIs; ensure execution stays on track.
Facilitate cross-functional collaboration and resolve blockers.
Serve as a trusted liaison between the executive office and internal stakeholders.
Build strong relationships across the organization to accelerate alignment and follow-through.
Coordinate external engagements, including board meetings, partner interactions, and strategic events.