Business Operations Strategist - Training & Enablement

Truist Financial • Atlanta, GA

100d

About The Position

The Training & Enablement Strategist will lead the design, delivery, and continuous improvement of AI training programs tailored to diverse personas across Truist. This role ensures that teammates—from general users to AI specialists—are equipped with the knowledge, skills, and governance awareness needed to responsibly and effectively engage with AI technologies.

Requirements

• Bachelor's degree and minimum 10 years of related experience or an equivalent combination of education and experience.
• Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management.
• Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services.
• Ability to exercise judgment in solving technical, operational, and organizational challenges.
• Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others.

Nice To Haves

• Master's degree and minimum 10 years of related experience or an equivalent combination of education and experience.
• Proven experience in enterprise training, AI enablement, or digital transformation.
• Deep understanding of AI lifecycle stages, governance, and risk frameworks.
• Strong communication and stakeholder management skills.
• Familiarity with AI personas and workload design strategies.

Responsibilities

• Develop and execute a persona-driven AI training strategy aligned with the draft responsible AI Framework V3.0 and Truist's Enterprise AI Policy.
• Oversee the creation of training content for various personas including General Users, AI Use Case Owners, Developers, Business Domain Experts, and Senior Leaders.
• Ensure training programs reinforce Truist's core AI principles—Accountability, Transparency, Fairness, Reliability, Privacy, Security, and Ethics.
• Collaborate with internal teams (e.g., EDA, TEMPO, Technology Academy) and external partners (e.g., GSU, MIT) to deliver executive education and specialized workshops.
• Monitor training effectiveness and compliance using AI Policy Metrics and feedback loops to inform continuous improvement.
• Support AI adoption by equipping teams with skills in GenAI, M365 Copilot, ML model development, and AI risk management.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation during the first year of employment, along with 10 sick days and paid holidays.
• Eligibility for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree