Business Operations Strategist - Task Force Program Lead

Truist Financial • Atlanta, GA

85d

About The Position

The Task Force Program Lead will be responsible for orchestrating and advancing Truist's enterprise-wide AI initiatives through structured task force engagement. This leader will drive strategic alignment, governance adherence, and business value realization across Lines of Business (LOBs) and Corporate Functions (CFs), ensuring AI use cases are prioritized, developed, and deployed effectively.

Requirements

• Bachelor's degree and minimum 10 years of related experience or an equivalent combination of education and experience.
• Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management.
• Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services.
• Ability to exercise judgment in solving technical, operational, and organizational challenges.
• Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others.

Nice To Haves

• Master's degree and minimum 10 years of related experience or an equivalent combination of education and experience.
• Proven experience in AI governance, program management, or enterprise transformation.
• Strong understanding of AI technologies including generative and agentic AI.
• Skilled in cross-functional leadership and stakeholder engagement.
• Familiarity with financial services regulatory environments and risk frameworks.

Responsibilities

• Facilitate collaboration across LOB/CF AI Task Forces, the AI Working Group, and the AI Executive Advisory Working Group to ensure alignment with Truist's enterprise infrastructure, governance, and compliance standards.
• Oversee the intake, evaluation, development, and implementation of AI use cases, applying Truist's six-stage AI system lifecycle framework.
• Ensure adherence to the Enterprise AI Policy, including principles of accountability, transparency, fairness, and security.
• Support the rollout and prioritization of Agentic AI capabilities via the Truist Knowledge Domain (TKD) platform.
• Act as a liaison between business leaders, technology teams, and external partners to shape AI strategy, facilitate executive training, and drive adoption.
• Define and track KPIs for AI initiatives, ensuring post-implementation impact is measured and reported.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation during the first year of employment.
• 10 sick days and paid holidays.
• Potential eligibility for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree