Business Operations Specialist

EAC Product Development Solutions•Minneapolis, MN

10d•$58•Hybrid

About The Position

The Business Operations Specialist plays a critical role in ensuring operational excellence and seamless customer experiences. This individual is responsible for managing the processing and fulfillment of software, service, and training orders, while ensuring accuracy and compliance with internal policies. In addition to order management, the role involves maintaining and updating customer accounts, supporting billing and subscription operations, and collaborating cross-functionally to resolve issues and streamline processes.

Requirements

High school diploma or equivalent required; associate’s degree or higher preferred.
Minimum of 2 years of experience in a business operations or administrative role, preferably in a SaaS or IT-related environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Excellent organizational skills with a strong attention to detail and accuracy.
Demonstrated ability to work independently, resolve issues, and escalate appropriately when needed.
Analytical thinking and experience creating or interpreting custom reports.
Ability to coordinate across multiple departments and manage time-sensitive workflows.
Must have excellent verbal, written, and interpersonal communication skills.
Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
Ability to perform consistently with high collaboration and output.

Nice To Haves

Experience with tools such as Salesforce, NetSuite, and Adaptive is strongly preferred.
Comfortable working with SaaS billing, CRM, and data reporting tools.

Responsibilities

Review and process incoming customer orders for accuracy, completeness, and compliance with Sales and Finance guidelines.
Consult with Sales on nonstandard deal structures, pricing models, and contract terms.
Audit customer contracts and ensure billing systems accurately reflect all contract terms.
Participate in resolving complex order issues in partnership with management.
Ensure timely and accurate invoices for recurring and usage-based billing models.
Maintain high data integrity across CRM systems.
Conduct credit evaluations for new and prospective customers.
Set up, provision, and manage customer accounts in billing and CRM systems.
Identify and implement improvements to operational workflows and system automation.
Support internal audits and compliance initiatives related to contracts, billing practices, and customer data management.
Assist with Accounts Receivable functions as requested.
Assist with financial review and special projects as needed.
Perform other duties as assigned based on company needs.