Business Operations Specialist
About The Position
The position is responsible for providing administrative claims support. Key Functions will include but not be limited to : Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments Draft correspondence such as underwriting advisories and client contact letters Maintain data and update Excel Worksheets Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same Serve as first level of contact for external customer service inquiries Notify business partners by phone/email regarding messages, inquiries and claims issues Request W9 forms from vendors Process expense/invoice payments Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system Prepare check attachments Download claim files to CDs for Attorney and Suit Assignments Transfer data received via CD to the claim system Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing Transcribe recorded statements Update/maintain On-Call lists Assist Claim Adjusters with administrative and clerical assignments Perform other duties and/or projects as assigned
Requirements
- Bachelor's Degree or some college preferred
- Self-motivated and results oriented
- Capable of working with internal and external teams and partners
- Superior customer experience skills
- Positive attitude and professional demeanor
- Strong computer skills, including Excel and Outlook, and the ability to master multiple policy and claims
Responsibilities
- Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated
- Take first notice of loss reports, accurately enter new loss information into the claim system, route the claims for assignment to the correct adjuster
- Draft and send initial contact letters, gather policy documents, order police reports, coordinate vendor assignments
- Assist adjusters with SIU referrals, acknowledgement letters, and vendor payments
- Draft correspondence such as underwriting advisories and client contact letters
- Maintain data and update Excel Worksheets
- Process and attach mail/email/faxes/physical evidence into the correct claim files, accurately label and categorize the same
- Serve as first level of contact for external customer service inquiries
- Notify business partners by phone/email regarding messages, inquiries and claims issues
- Request W9 forms from vendors
- Process expense/invoice payments
- Post financial transactions such as salvage, subrogation and deductible recoveries to the claim system
- Prepare check attachments
- Download claim files to CDs for Attorney and Suit Assignments
- Transfer data received via CD to the claim system
- Prepare Attorney Assignment packets for law suits to include specific attachments, file copies, and prepare for mailing
- Transcribe recorded statements
- Update/maintain On-Call lists
- Assist Claim Adjusters with administrative and clerical assignments
- Perform other duties and/or projects as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
