Business Operations Specialist

Yancey Bros. Co. • Austell, GA

8d

About The Position

As the Business Operations Specialist, you will be responsible for the support execution of the company’s Enterprise Capabilities Program and other strategic digital initiatives by providing strong operational coordination, visibility, and follow through. This role is focused on turning strategy into structured plans, tracked commitments, and consistent execution across sales, operations, IT, marketing, and field teams to ensure that Yancey Bros. Co. is the North America leader in the Enterprise Capabilities Program.

Requirements

• To be successful in this position you should have strong organizational and project management skills when it comes to turning strategic initiatives into structured plans, timelines, and tracked commitments.
• Excellent communication abilities will be essential for coordinating across sales, operations, IT, marketing, and field teams to ensure alignment and visibility.
• You should possess strong attention to detail and operational discipline to monitor progress, identify gaps, and drive consistent follow-through.
• the ability to collaborate cross-functionally while also working independently to maintain momentum and accountability is essential to this role.
• Bachelor’s degree in business, Operations, Information Systems, or related field (or equivalent experience).
• 3–5 years of experience in business operations, program support, project coordination, or digital operations roles.
• Experience building and maintaining trackers, dashboards, timelines, and executive summaries.
• Experience supporting enterprise programs or transformation initiatives.
• The ideal candidate is highly organized, execution‑oriented, and comfortable operating across multiple workstreams.
• This position plays a critical role in ensuring priorities, timelines, dependencies, performance metrics, and improvement opportunities are clearly defined, monitored, and acted upon.
• Strong organizational and execution skills with the ability to manage multiple workstreams simultaneously.
• Strong written and verbal communication skills.
• High attention to detail and strong follow‑through.
• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Nice To Haves

• Experience in a dealer or OEM organization.

Responsibilities

• Support execution of the Enterprise Capabilities Program by tracking required activities, milestones, deliverables, and readiness criteria.
• Maintain program workplans, timelines, action logs, and execution trackers.
• Coordinate inputs across internal teams to ensure enterprise capability requirements are understood, aligned, and completed on schedule.
• Prepare clear, executive‑ready status updates, dashboards, and supporting materials.
• Identify execution risks, gaps, or delays and escalate with recommended mitigation actions.
• Work closely with Caterpillar to identify best practices, changes, and priorities.
• Provide operational support across multiple digital initiatives (eCommerce, telematics, digital onboarding, adoption, enablement, and related platforms).
• Track cross‑program dependencies, action items, and ownership to ensure alignment and reduce execution friction.
• Support governance routines including cadence meetings, agendas, documentation, and follow‑ups.
• Help standardize operational artifacts such as templates, trackers, scorecards, and reporting formats
• Act as a coordination point between business teams, IT, vendors, and field stakeholders.
• Translate enterprise initiatives into clear operational tasks and expectations.
• Ensure information flows consistently across teams to maintain alignment and accountability.
• Maintain program‑level KPIs, scorecards, and dashboards tied to enterprise capabilities and digital execution.
• Compile insights from multiple data sources into clear, leadership‑ready summaries.
• Monitor progress against commitments and highlight trends, risks, and opportunities for improvement.
• Support leadership decision‑making through accurate, timely, and actionable reporting.
• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Benefits

• Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level