Business Operations Specialist, Housing & Residential Life

University of New Hampshire

12d•$45,790 - $81,530

About The Position

The Business Operations Specialist is responsible for the leadership of all budgetary, personnel (students and professional staff), and administrative operations for UNH Housing and Residential Life. This role oversees the department’s complex annual $60 million income and expense budget, regular updates to the 10-year budget model, manages departmental personnel processes, and provides high level administrative guidance across the departments. This position reports to the Director of Housing and is a member of the department’s leadership team.

Requirements

Bachelor’s degree in business administration, higher education, or a related field and 3 years of experience.
Supervision and mentorship of staff.
Proven experience in business or operations management.
Strong financial acumen with experience in budget management and financial reporting.
Excellent communication, organizational, and leadership skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Knowledge of housing operations, student services, and relevant regulations.

Nice To Haves

Master’s degree is preferred.
Strong problem-solving and conflict resolution skills.
Experience with strategic planning and project management.
Proficiency in StarRez, Workday, and Microsoft Office Suite.

Responsibilities

Business Operations (60%) Provide leadership for financial planning and management for UNH Housing and Residential Life, to include: Identify and lead complex business and financial models for Housing and Residential Life including 10-year budget projections (including occupancy, revenue, and expense projections), preparation, adjustments, monitoring income and expenditures, financial analysis, and reconciliation of accounts for the department totaling over $60 million annually.
Manage, track, and provide oversight to senior managers on development and administration of Housing and Residential Life Cost Centers.
Communicate closely with Student Life area leadership regarding the budget processes and reconciliation of money.
Identify and solve financial issues.
Continually review monthly financial reports for inaccuracies for all areas of the department, including P&L statements.
Coordinate large transfers and payments for services from departments and external vendors.
Advise and solve budget and other business challenges related to the programs and facilities, such as procurement of equipment and supplies, managing revenues and expenses, travel reimbursement, and adjustments.
Process invoices, internal transfers, refunds, and reimbursements.
Develop internal financial processes to ensure compliance with USNH policies and federal regulations.
Establish procedures to track, file and manage financial transactions.
Coordinate office procedures between Housing and Residential Life to ensure maximum efficiency.
Supervise maintenance of financial and risk management documentation as recommended.
Personnel and Administrative Operations (30%) Provide leadership for student and professional personnel, to include: Develop internal best practices for personnel and administrative operations for Housing and Residential Life. This includes full utilization of Workday and empowering coworkers on use of that system.
Supervise 2-4 administrative personnel for Housing and Residential Life.
Train and proactively communicate expectations across the department.
Partner with Human Resources and Central Finance to resolve escalating concerns.
Organize personnel and department files using standardized naming conventions.
Follow USNH policies for retention and removal and ensure compliance across the two departments.
Coordinate major departmental gatherings.
This position supports all professionals in Housing and Residential Life regarding budget management, including annual budget development and ongoing management of their respective budget areas. Coaching colleagues to responsibly manage budgets enhances the efficiency and effectiveness of the operation.
Additional Duties (10%) Additional administrative duties include: Develop and maintain thorough knowledge and understanding of the departments.
Serve on Housing, Residential Life, Student Life, and/or university committees.
Provide leadership and direction in the development of short- and long-range plans.
Gather, interpret, and prepare data for studies, reports, and recommendations.
Participate in professional development opportunities to remain on the forefront of the field.
Other duties as assigned.