Business Operations Specialist

Wiliot•New York, NY

12d•Hybrid

About The Position

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a self-powered computing element that harvests radio frequency energy, bringing connectivity and intelligence to everyday products and packaging. This revolutionary combination of cloud and semiconductor technology is already being used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled. Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. As a growing startup, this role will continue to evolve, and we’re looking for team members who are comfortable building operational processes that scale with the company.

Requirements

3+ years of experience in business operations, project coordination, program support, or project management roles
Strong organizational skills with ability to manage multiple priorities simultaneously
Experience supporting project timelines, status tracking, and cross-functional coordination
Strong written and verbal communication skills
Ability to prepare clear, professional presentations and reporting materials
High attention to detail and strong follow-through
Comfort working in a fast-paced environment with shifting priorities
Experience supporting customer-facing projects and coordinating external stakeholders

Nice To Haves

Experience supporting technical deployments, IoT solutions, or enterprise SaaS implementations
Familiarity with POCs or pilot execution processes
Experience coordinating onsite operational planning
Proficiency with PowerPoint / Google Slides and project tracking tools (Jira, Salesforce, ClickUp etc.)

Responsibilities

Support the creation and maintenance of project plans, milestones, and timelines for customer deployments and internal programs
Track execution progress across workstreams and follow up with stakeholders to ensure deliverables are completed
Maintain project documentation, action items, and status reporting
Support risk tracking by surfacing blockers, dependencies, and open issues to project owners
Assist with scheduling and coordination across delivery teams, including field operations, engineering, and customer success
Support resource planning discussions by tracking workload needs and project requirements
Coordinate internal meetings and working sessions to ensure alignment on execution priorities
Prepare and update customer-facing and internal project presentations, including kickoffs, status updates, and milestone reviews
Support the creation of executive-ready summaries and reporting materials
Translate project updates into structured communication for internal stakeholders
Coordinate logistics for customer site visits related to POCs, pilots, implementations, and rollout support
Support onsite readiness by aligning schedules, agendas, equipment requirements, and internal participation
Ensure visit plans are documented and communicated clearly to all involved teams
Partner with Customer Success Managers, Solutions Program Leads, Field Services, and Delivery teams to support execution
Coordinate follow-ups across stakeholders to ensure progress against commitments
Support internal alignment across teams to improve execution consistency and customer outcomes
Support the development of scalable project operations, tools, templates, and best practices
Help standardize reporting formats and project tracking mechanisms
Capture lessons learned and help implement improvements for future deployments