Business Operations Specialist

Child Care Resource Center • Chatsworth, CA

31d • $70,000 - $80,000 • Hybrid

About The Position

Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing! Reporting to the Supervisor of Business Administration, the Business Operations Specialist position provides cross-functional business-wide support with one or more of the following programs, as assigned: centralized contracts administration program, centralized policy administration program, business continuity/disaster recovery (BCDR) program, conflict of interest program (COI), and centralized business insurance management program. This role may also be tasked with data security incident/breach reporting and coordination, data governance committee (DGC) meeting administration, limited attorney coordination, and other cross-functional business-wide programs.

Requirements

• Associate’s Degree in Business Administration, Technology, or a related field and 3 years of relevant experience; or High School Diploma or GED and at least 5 years of relevant experience; or Any other combination of equivalent and relevant education and experience that supports the successful performance of the essential job functions.
• Relevant Experience must include demonstrated expertise in at least two of the following areas: Contract Administration, Policy Administration, Insurance Program Management, or Business Continuity/Disaster Recovery (BCDR).

Responsibilities

• Administer and maintain CCRC’s contract management system, ensuring accurate tracking of current and historical contracts.
• Organize and manage all CCRC agreements (e.g., grants, vendor/software agreements, MOUs, NDAs) in a centralized, searchable repository accessible by relevant staff.
• Generate ad hoc or recurring reports to leadership on contract lifecycle status, coordinate with applicable functional or program areas on contract changes.
• Provide analysis and comparison of updated contract terms & conditions and highlight potential impact or risk to CCRC.
• Develop and implement agency-wide policy administration processes in alignment with CCRC’s Policy Management policy.
• Create and maintain standardized policy templates that align with CCRC branding.
• Assist all CCRC divisions with creating and updating policies using the approved policy template.
• Establish and oversee procedures for recurring (i.e., annual) policy reviews by policy owners.
• Lead insurance coordination activities for CCRC insurance policy renewals, insurance changes, and coordinate with program leadership for business details.
• Act as primary insurance broker coordinator for business related insurance.
• Plan/schedule annual renewal with Insurance committee.
• Ensure annual renewal tasks are tracked to meet timely updates and review quotes for renewals.
• Manage CCRC vendor insurance validation in coordination with CCRC Purchasing and event activities.
• Provide regular coordination with CCRC Purchasing and CCRC staff to ensure vendors provide proof of insurance meeting CCRC insurance requirements.
• Ensure implementation and regularly update CCRC BCDR program activities.
• Ensure business continuity plans are completed and reviewed annually (minimum) by all functional areas.
• Initiate, plan, and execute recurring BCDR exercises at least quarterly.
• Oversee post-exercise review and ensure processes are updated after exercise completion.
• Ensure BCDR training with leadership is completed annually and provide quarterly (minimum) reminders and training topics to CCRC leadership and staff.
• Manage scheduling and implementation of recurring DGC meeting.
• Complete meeting notes with action items and follow-up with assigned action item owners to complete tasks.
• Establish processes for pre-meeting agenda and coordinate with non-committee members to attend meetings, provide presentations, etc. depending on agenda topics.
• Lead implementation of DSI activities.
• Document and oversee efficient data security incident reporting and investigations.
• Coordinate with CPCO, CAO, and CCRC leadership on DSI reporting, and ensure all follow-up actions are completed.
• Coordinate external legal reviews, insurance actions, and oversee local/state/federal government reporting, when incident is determined to be a data breach.
• Provide CCRC executive team with updates on the status of investigations and provide detailed notes and action item logs.
• Facilitate communication between all CCRC Divisions/Departments as needed
• Develop and manage CCRC’s COI program.
• Ensure annual COI disclosures are completed by all new staff and annually for all others.
• Establish automated procedures for disclosure mitigation actions, follow-up, and completion reporting for CCRC leadership.
• Coordinate with People & Culture, Finance, Internal Audit, and program areas at least annually to review and update COI disclosure questions to ensure CCRC policy and funder requirements are met for annual disclosure reporting.
• Establish and maintain regular coordination with Division leadership to ensure all responsible programs are efficient, meeting business needs, and process improvements considered.
• Establish and lead recurring training and education program to ensure leadership and staff are aware of and have approved access to contract data, insurance documentation, policy update status, and other responsible administrative data repositories.
• Define required action items, leading and/or facilitating client/partner/vendor meetings toward the resolution of contract issues and/or disputes.

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees